Sears Appliance Repair

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Address: 800 Sunrise Mall, Massapequa, NY 11758, USA

Phone: (516) 272-4486

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State: New York

Zip Code: 11758

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Reviews

The service was absolutely terrible.  A&E Factory Service which Sears contracts with failed to do what they were hired to do which was to fix my air conditioner.  The two technicians that I dealt with would not complete the job.  When I called Sears to complain their customer service was just as unresponsive.  I had to call back three times.   I requested and received a refund of the service contract and had to go to a competitor to buy a new air conditioner.  I will never walk into a Sears owned store again.  It is a shame that this company no longer values their customers.

 9 years ago (08-07-2017)

IN MY PERSONAL OPINION, SEARS HAS THE WORST CUSTOMER SERVICE.THEY CONSTANTLY WANT YOUR INPUT, BUT FAIL TO ADDRESS THE PROBLEM.  THE SEARS APPOINTED, THIRD PARTY,  REPAIR GUYS FAILED TO APPEAR  ON 3 SEPARATE OCCASIONS AND NEVER REPAIRED MY DISHWASHER. SEARS WANTED ME TO INTERVENE WITH THE REPAIR MEN VIA PHONE AFTER PAYING THEM HUNDREDS OF DOLLARS FOR THEIR  5 YEAR  SERVICE WARRANTY. THEY HAD NO INTENTION OF FOLLOWING THROUGH WITH THEIR WARRANTY AND GAVE ME A PRO RATED REFUND ON MY WARRANTY.  I AM STILL AWAITING THE PRO RATED REFUND ON MY OTHER 3 APPLIANCES, WHICH I PURCHASED ON THE SAME YEAR. THEY WERE ALL  KENMORE ELITE APPLIANCES.  UNBELIEVABLE.
 STAY AWAY FROM SEARS.

 9 years ago (26-07-2017)

Colin came to check my microwave and ordered the necessary parts.  He noticed that the coils on my refrigerator needed cleaning, checked my insurance coverage and then did the frig checkup and service too.  Polite, professional, knowledgeable.  He's a credit to Sears!

 9 years ago (10-07-2017)

The repair service itself was done very well. The problem that we had was that after the initial repair, the dryer still did not work properly. It actually took about a half hour to fix the problem. The problem was in getting an appointment. After the dryer was initially fixed, it took another two weeks to get an appointment to take another look. This happened when we were getting ready for a trip. I guess you can see how inconvenient that can  be.

 9 years ago (13-06-2017)

The service man shiwed up on time. He was friendly, courteous, and seemed knowledgeable.
Unfortunately, the problem that I had been experiencing with my GE stove did not occur during his visit, so there was nothing he could do for me.

 9 years ago (21-05-2017)

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