Sears Appliance Repair

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Address: 777 E Merritt Island Causeway, Merritt Island, FL 32952, USA

Phone: (321) 250-9211

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State: Florida

Zip Code: 32952

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Reviews

This is why you are going out of business. Your  description tells me I can buy parts from you, but your physical location is wrong. When I try to call you, your voicemail system is an idiotic barrier. When I finally can breach that barrier, I spend forever on hold. Forget it, I'll just use a local business. If that fails, I'll order from the internet. Survival of the fittest, Sears. You're going to wither and die.

 9 years ago (06-09-2017)

Everything went smoothly from the initial schedule call through repair.  I initially called a local repair company and struggled with them for over a month.  Big mistake.  Then called Sears and it was taken care of.  No drama.  No hassles. Fixed right the first time.  I am very happy.

 10 years ago (13-03-2017)

Mr Clark Sims came out today and repaired the air Conditioner  Heat  pump yet again.
I spoke frankly to Mr. Sims about our  concerns with transparency and not being on the up and up.because on 4/5/17  He previously had stated we needed a new unit because of the Condenser coil was bad and said was not warranted.  This was  not the  problem.  

on 4/14/17 We called again the unit stopped working this time he ordered a  Condenser Fan Motor.and replaced it.   The motor stopped working was defective .
 On 4/19/17 He came again replaced the condenser fan motor again.   

on 4/27   Clark came again to repair  defrost Relay for heat pump and Reversing Relay for the heat pump,  Stated he had to go  to pick up a part  in Melbourne,  left wire and nuts on the ground. and he would be back.  latter, though Clark  called and stated the parts would be ordered. and would return on 5/3/17. we had noticed he left parts on the ground nuts an wire. on returning today  my husband ask what the wire was, he stated it was not needed though after installing the new part he had to go back in and reinstall the the wire that he had removed. we have documented the wire and nut he left on the ground the previous week as we are no longer confident with this service man.  he left no work orders on any of the previous visits. (except today repair. )   although we have requested them every time,  as is standard practice with Sears. I have documented  this complaint with Sears Representative...
  Clark stated he sent the previous work orders to my email.  We have not received them to date. 

Sincerely,

Kathy Kowalsi

 9 years ago (03-05-2017)

the technician told my girlfriend the drier was on Low temp so it doesn't heat on low.  So nothing was wrong.  I've been drying my clothes on low  the entire time I've had this dryer...and surprise it's not drying tonight. I'll be home the next time.

 9 years ago (29-06-2017)

After waiting four more days to have a technician service our air conditioning because the first tech couldn't figure it out we were given a window of 1pm to 7pm on a Saturday. Well that kills a weekend day for the most part. We end up getting a call at 630 from a tech saying he wouldn't be at our home until 9pm-10pm. Sears doesn't seem to have enough techs to do the job. We paid for a service contract w sears and have always been an advocate for the service and value we received. We won't be signing up with a future service contract once this one expires

 9 years ago (06-07-2017)

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