Sears Auto Center

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Welcome to your local Sears Auto Center in Oak Brook, IL. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if you have a question about how to protect your vehicle. With over 600 locations, and most open 7 days a week, we specialize in keeping your car in good condition, before anything goes wrong. Walk-in, call or schedule an appointment online at searsauto.com.
At Sears Auto Center every visit starts with a complimentary multi-point inspection, performed by expert ASE-certified technicians. Our free check includes a visual inspection of your battery, battery cables, air filter, belts, hoses, fluids, tires, exterior lights and wiper blades. Brakes, steering and suspension system and drive axles checks performed upon request. We have the latest technology for routine maintenance services and to troubleshoot any issue that may arise along with a nationwide warranty service for your convenience.

Address: 2 Oakbrook Center, Oak Brook, IL 60523, USA

Phone: (630) 575-1895

State: Illinois

City: Oak Brook

Zip Code: 60523

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Reviews

Do I have to put one 🌟. Was informed this place is closing today in just a few day, for good. Had to go in to find it out because no one would answer phone. They couldn't give me an oil change because the tech would not be in for another 4 hours. Then they would not honor the free oil change I received the last when I spent $1k and service was terrible, because that manager was no longer with them. Won't be driving 30 minutes to stay with Sears either.

 8 years ago (06-09-2017)

One positive. They got my tires on. 

Whoever put the lug nuts back on tightened them so hard that I couldn't get them off with a legitimate impact wrench. I even tried jumping up and down on a breaker bar and they wouldn't move. I called back to have them loosen them and they blew me off saying they could fit me in sometime next week.

Also, the manager said he would call as soon as the car was done. I waited 3 hours and had someone drop me off. The car was done and the papers were behind the counter. He never called. He was meandering around the show room looking at batteries and humming.

 8 years ago (19-07-2017)

I had the worst ever experience of any place at this so called business. It started with the attendant having ZERO business etiquette or mannerism when I needed details and ended up asking whether I should bring my defective "Die Hard" battery detached or in the car. The answer was an unapologetic: "we cannot look at it in the car today, but if you detach it will take an hour to assess it!!!!!!). I had paid the higher price for the GOLD version of this "Die Hard" only two months earlier only to have it DIE on me THREE time over the course of the two months I owned it!!!! Upon close inspection, I was astonished to finally find evidence of a leak/crack in  the top of the battery!!!! My experience is such defects are a sign of bad workmanship and the easiest ground for a return and especially that the receipt officially stated a 36-MONTHS exchange warranty. To my extreme surprise and profound disappointment,  the store manager REFUSED to return or exchange it stating that they do NOT return DAMAGED batteries!!!!!!!!!!!!!!!! REALLY, bad workmanship is NOT a legitimate grounds for a return!!!! What planet is SEARS auto from!!!!!... When I asked how can a DIE-HARD battery get so easily damaged with normal use, the manager started yelling at me and stated the same meaningless policy!!!!.After requesting him to lower his voice multiple times, I got so disgusted that I asked him if he could dispose it for me. I thought he was finally doing me a favor when I found through Walmart that there is a disposal fee for batteries!!!!!!!. At this point, I made a point of going to Sears to ask why they did not bother to mention the disposal fee to me, the manager and attendant nonchalantly answered in a very rude snobbish manner that you get the disposal fee ONLY when you buy from them!!!! Did these folk think I am just not gonna buy another battery!!!! So I asked, why did you not bother informing me of this when I left the battery with you to dispose of it, at which point I was met with the deer-in-the-bright light blank look from the attendant and manager with ABSOLUTELY no apologies!!!!!! In the end I demanded my defective battery back and got the disposal fee from Walmart!!!! The shear amount of disgusting disregard to customer service almost made me throw up so many times through this transaction!!!! If this is truly how Sears' business practice is, namely total disregard to the customer, no wonder SEARS is going out of business all over the place as they truly do not deserve anybody's business behaving like this!!! Overall, I would have truly given them NEGATIVE or ZERO star rating at best if that option were available!!!!

 8 years ago (10-06-2017)

I orginally called the North Riverside store, the guy who answered the phone was very nice but didnt have anyone could look at my car same day. He informed me that there Oakbrook location might be able to because they have more techs. I then called Oakbrook and was immediatelt taken back by how unbelievably rude the guy was on the phone. It wasnt anything wrong with what he said it was the fact that this guy was a completes ass hole and acted as id he didnt want my bussiness and as if he was giving me something for free. Ive never known a mechanic being so rude. I was immediately turned off by Sears and will not even allow a company that employs such an ass hole to touch my car. I will be taking it to the dealer where I will pay more but atleast be treated like a customer.

 8 years ago (12-06-2017)

I went in for new tires. Came to an appointed time about 10 min late.  There was no one in the building besides myself. I asked about how long it would take. 1.5-2hours was told to me. About 2 hours in I asked about the progress. The car hadn't been touched. I get it. Car shops get backed up. The part that irks me is that other people (walkins) were prioritized over me bc they were smaller jobs. Im sure some were appointments too but I counted 8 people walk in and out with their cars repaired. I would think being there first would take priority. The entire process to over 4 hours approaching 5. When I brought it up to Michelle the assistant manager. She mentioned I was late. I agreed. I explained that if I was a walk in that I would have been taken before the others. She said she wasn't going to go back and forth with me. I explained that it was frustrating that she wouldn't hear me out. But no worries. I drove off and the car drove better than b4. I leave for LA and come back to flat tires....needless to say I was annoyed. I call I say "hey  Michelle what are my options". Did you get road hazard. NO I didn't but this happens days after the purchase to more than one of the tires. I forgot during the convo to bring up that I am within my 30 day window which corporate explained that I can return within. She constantly cut me off. I had to stop ask over and over could I get a word in. I told her that I was in customer service and when stuff goes wrong I present options it's not about my feelings it's about providing a service. She said not to tell her how to do her job.  That I would have to just pay for the repair and that I had no other options. Not only is this a lie but she was very rude. very dismissive. I am sure that job is riddled with customers complaining all the time. But I tried to approach the situation as a regular person. I won't be going be going there again other than to resolve this issue. I will still probably go to sears but the way the situation was handled was disrespectful.  I think when a customer invests over a thousand dollars they at least deserve respect and a presentation of accurate options. The other employees there were helpful but clearly quieted by her presence.

 8 years ago (12-04-2017)

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