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Reviews, get directions and contact details for Sears Hometown Store

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"Come visit your Local store today!"

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Sears Hometown Store in Fenton, MI is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers. Sears Hometown Store also offers a great selection of kitchen appliances including ovens, stoves, ranges, dishwashers and microwaves.

Address: 14283 Fenton Rd, Fenton, MI 48430, USA
Phone: (810) 629-1900
State: Michigan
Zip Code: 48430


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Reviews
Very Good Customer Service, Josh took the time to explain the differences, and options of multiple appliances. Pricing is comparable to Big Box Stores maybe a little cheaper on some things.
8 years ago (27-06-2017)
TERRIBLE customer service & warrenties on anything but handtools!! I have bought many Craftsman products in the past but mainly hand tools. I just spent $100 on a 3 ton jack and within a week the seal went, won't stay pumped up for more then a minute before leaking down. I looked it up online and found out its an extreamly common issue with these and everyone who has tried to take it back or exchange it has been basically told ' too bad.. not our problem....' I decided to take it back into this store to exchange it since this is where I bought it from and they basically told me it's not their problem. Even though it's BRAND NEW since I didn't hold onto the recite I am screwed and "they have no way of looking me up" even though we come into here often, have a customer rewards card, and used a credit card to purchase it. Basically they don't care enough to. I WILL NOT BUY FROM SEARS AGAIN. THEY DON'T STAND BEHIND ANYTHING BUT HANDTOOLS.
9 years ago (16-12-2016)
I am a little late in posting this, but during the Christmas break we had an issue with a hot water heater we purchased through Sears. The staff and I even believe the owner of the store bent over backwards to help me and my family get a replacement as quickly as possible even though their store was not at fault for the issue we were having. I would highly recommend this store and its people as they definitely won me over. I honestly don't believe I would have received the kind of service I did had I gone to another Sears store. Just exceptional all the way around.
11 years ago (05-02-2015)
Wonderful customer service. I purchased a chainsaw used it once then when I wanted to use it a second time the chain would not move, 2 weeks old. I took old unit into store and they did an exchange with a new chainsaw (same model). I needed to use the chainsaw that day and the staff was easy to work with and quick, no hassle. I will be purchasing more items from there from now on.
10 years ago (10-05-2015)
Great shopping experience, all of the staff has been very friendly and helpful every time I have went to the store to shop. The store has had very competitive prices on everything I have purchased.
10 years ago (24-11-2015)
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