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Sears

  1. Michigan
  2. Traverse City Furniture Store
  3. Cherryland Clothing Store

Reviews, get directions and contact details for Sears

About

Sears, Roebuck and Company, leading retailer of general merchandise, tools, home appliances, clothing, and automotive parts and services.

Address: 1212 W South Airport Rd, Traverse City, MI 49686, USA
Phone: (231) 933-5000
moc.chsraes@0812gs
State: Michigan
Zip Code: 49686


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Reviews
Very poor customer service! We purchased a stove from Sears in Traverse City & come to find out it had a broken valve. Sears does absolutely nothing to remedy the situation. They proceed to tell us that if we had bought the extended warranty they could send someone out to look.... IT IS A BRAND NEW STOVE - a product they are selling, but if you don't purchase a the extended warranty they do not stand behind it. Ridiculous! They then refer us to GE, which is a other run-around. Bottom line they do not stand behind their products. Around the same time we purchased New tires from the auto department. The package we purchased came with an alignment. Currently, they do not have a mechanic, so to get the alignment included in our package, they recommend we drive two and a half hours to the next sears to get it. Now, I know its not just me, but that is absurd and unreasonable to ask. They were unwilling to give us a credit for the amount of just the alignment or cash back to pay for it elsewhere. Won't be going back.
8 years ago (24-05-2017)
We bought appliances in a bundle on Nov 25. We have received a bill of course , almost 2 weeks later and still no delivery. We get a run around every time we call to check status. We are not able to pick up any appliances at the store as advertised. We are not able to contact a store associate as they rarely answer the phone. We stopped into the store and as soon as the associate found out we had already worked with one of his coworkers, he dropped us. That's what happens when you work on commission. No customer service. We are just a paycheck. We are on the verge of canceling the whole order. We usually shop Lowes or Home Depot. Lesson learned.
9 years ago (08-12-2016)
This store WILL NOT stand by its product and WILL laugh at you when you ask them to. Bought a $1000 piece of garbage here, based upon the salesman's assertion that Sears will stand buy its product and return it. The product I purchased---the most expensive high-end bike they sell--didn't work (it was filled with rust in the gear section due to Sears letting it sit in a humid environment, according to Nordictrack) and they wouldn't replace it in full, even though they sold me a rusty pile of junk. This place is trash. Thom Hooper, who runs the fitness department is worthless and his manager, Mike, is awful. Purchased a $1000 bike. Neither would reimburse me fully for the cost of the bike even though it came broken and with rust in the gears. He wouldn't stand by his product and became indignant when I asked him to reimburse me. Claimed I was lucky that he was even considering replacing it because it was beyond the 30 day window for 100% returns, even though I had contacted them initially well before the 30 days window had been exceeded, but then been bounced around from Nordictrack, to sears online, to nordictrack, to sears, to nordictrack, and finally back to sears--but this time sears the store in Traverse City, because no one would take responsibility for the problem. Never buy fitness equipment from them. Ever. They do not stand behind their product and they laugh at you when you expect them to. And then hang up the phone. This is why sears is like a ghost town. I purchase nearly everything online now and have returned equivalently heavy or bulky products on Amazon and NEVER ONCE have I had to deal with any such illogical incompetence. I can't wait to see this company fail.
10 years ago (04-02-2016)
Great big box store
9 years ago (20-06-2016)
Small selection in store minimal staff
10 years ago (20-01-2016)
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