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Sears

  1. Maryland
  2. Silver Spring Department Store
  3. Hillandale Clothing Store

Reviews, get directions and contact details for Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 11255 New Hampshire Ave, Silver Spring, MD 20904, USA
Phone: (301) 681-1700
State: Maryland
Zip Code: 20904


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Reviews
The service is bad i wait 5 hours to get one of my from weel fix i just need a patch. The problen is the weel have insurance and i can take to other mechanical.
8 years ago (23-07-2017)
I ordered tires online and had them sent to the Auto Center which was delivered on time but when I attempted to call this location no one answered the phone, after numerous attempts I contacted Sear customer service and had them call the location. The representative took 15 minutes and finally came back and said she had someone at the store on the phone, but the tires had arrived yet. I waited and called again in the afternoon and again no one answered the phone, once again I called customer service but this time she could get anyone to answer the phone,so she sent me to the complaint department where they had to email the manager on duty to answer the phone. So she told me too call back, which I did in an hour and the manager answer the phone. After all that I still had to wait two hours to have the tires put on. No apologies, no discounts. WILL NEVER GO THERE AGAIN
8 years ago (27-04-2017)
These are some of the slowest people going. I waited 5 hours and counting to have a battery replaced. No updates were given, unless I asked.
8 years ago (08-07-2017)
Went to pay for an item that was supposed to be on sale and it rang up a different price. After a long wait for a price check, like other reviewers they wouldnt honor the price even though it was tagged wrong. Not sure why I've kept coming back because things never seem to ring up correctly or there's a problem with the system. But this most recent experience has made me strongly dislike Sears because they were rude about it. They also always harass me about opening a credit card every time I go in the store offering coupons as discounts to apply for the card that I would or shall I say SHOULD receive either way (the coupons are in the weekly ads!). Ive saw them take advantage of Hispanic customers that don't understand what they're doing forcing and bullying them to apply for a credit card. The lines are incredibly long for the little customers that are in the store and again God forbid you need any help with an item. Never returning. Just don't go.
8 years ago (07-03-2017)
Never try calling the store. Not sure where all the associates are, but 20+ times trying to call and not one answer. Calling Sears corporate to complain. No reason any customers should be ignored.
8 years ago (15-03-2017)
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