Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 4720 Golf Rd, Eau Claire, WI 54701, USA

Phone: (715) 830-2900

Website

State: Wisconsin

Zip Code: 54701

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Reviews

If I could leave 0 stars I would.  Let me first start by saying I have  four brand-new Kenmore elite products.    Refrigerator, stove, washer and dryer totaling over $5200.  My fridge alone with $3000.   A month ago my fridge completely stopped working.   We called Sears but they could not see us for two weeks.   We called another repair service man and he said the problem was in the sealed system.   He said we should call Sears because the sealed system is warranted for five years.  So we waited the two weeks and Sears showed up and confirmed the problem was in the sealed system.   They told us that they could not get back to fix it was in another 2 weeks (July 3). So here we are on July 3.   My husband and I did not take our four kids anywhere for the Fourth of July because we need our refrigerator fixed.   I have just been called  by Sears  and they are telling me that the parts are not in and they will not be here until July 17.   Not only will I never buy a Kenmore Elite again (our top loading washer has never run a full load without being unbalanced-huge was of money, water and time) but I will never buy another item from Sears.  They have horrible customer service.  We will be going on 6 weeks before our family of 6 has a working refrigerator.

 8 years ago (03-07-2017)

One of the better selection for toys, equipment and appliances. However, customer service is not the best. Online website is good and has good deals. I purchase washer and dryer with free delivery and have been very happy.

 8 years ago (17-07-2017)

Purchased a GE washer and dryer which is the same model all the other stores sell, however Sears is only the that was $50 dollars cheaper and free delivery.  I understand they will be closing all stores in the next 5 years? or so, but the sales and staff was excellence to me.

 8 years ago (15-07-2017)

We purchased all Samusung appliances, including a washer, dryer, refrigerator, microwave and dishwasher from this Sears. First they sent the wrong refrigerator, then the right one they sent constantly overheated and broke down. They sent repairmen 4-5 times and the problem was never fixed. Now the warranty expired and we still have the same issues. The dishwasher leaked right away and is now flashing and stopping mid cycle. It's been three years of troubles with no resolution. We will be buying all of our appliances elsewhere from now on and we will not be buying Samsung.

 7 years ago (30-08-2017)

Purchased a new home this May and some new appliances from Sears.  All have been GE products and are excellent products.  The store isn't the best, however their deals are great and been happy with them.

 8 years ago (17-07-2017)

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