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Sentry Exteriors

  1. Virginia
  2. Lynchburg Roofing Contractor

Reviews, get directions and contact details for Sentry Exteriors

Sentry Exteriors

About

Dependable Quality Guaranteed.

Story

Sentry Exteriors is recognized as a Virginia Class A Contractor.
We offer the most reliable products on the market to ensure the highest quality.
Gutters 5", 6" and half round styles.
Gutter Guards like Leafsolution and Rhino Guard,
Siding products like Certainteed and Royal and Hardie.
Replacement windows such as Simonton, Wincore, Anderson, Moss, Plygem, Jeldwen, and Marvin.
Shingle and Metal Roofing such as GAF, Owens Corning,and Metal Sales.
Our professional and qualified representatives will walk you through our personal and convenient Free Easy Estimate Service.
Our 20 years of experience combined with our 10-Year Workmanship Guarantee is why you can trust Sentry Exteriors to deliver Dependable Quality. Guaranteed.

Address: 21835 Timberlake Rd, Lynchburg, VA 24502, USA
Phone: (434) 239-6722
moc.sroiretxeyrtnes@ofni
State: Virginia
Zip Code: 24502


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Reviews
I would look elsewhere for roofing services. Sentry Exteriors provided roofing construction for several new homes in my neighborhood and a few of the roofs experienced leaks due to faulty construction. They've fixed some of the homes but didn't stand behind their work for my roof. Their customer service people were polite but it took me three calls before I actually got a return call to schedule someone to come out and look. They indicated that they were not willing to "do the right thing" and correct their issue but would be happy to provide an estimate for the work, expecting me to pay them to fix their mistake. I am now looking for another roofing company that is more reputable to come out and provide a service that Sentry should have provided to begin with. Again, avoid this company and don't go through what I have endured. Edit: See the response below to further emphasize my point. They talk about solid work ethics and reputation and follow up by saying that they'd "kindly" offer for me to pay them to repair a six year old roof that they built that should be good for 30+ years. That's a great business model for profitability. They clearly don't stand behind their construction and are more than happy to hide behind extremely limited warranty periods and the fact that I'm the second owner so that they can continue to make money off of the same home. A company with solid business practices and a stellar reputation would build it right the first time and make it right if something were to happen. Just look at the number of negative reviews that they have. You're rolling the dice if you hire them.
9 years ago (18-08-2017)
i personally recommended this contract house to a friend of mine. what a mistake that was. to date, my friends work has not been completed, even though they received payments as requested. i will never, ever, promote sentry again.
10 years ago (25-05-2017)
Communication was not the best and although they installed my new roof, I hope it was done correctly. One of the roofing crew stole my camera from inside my house! I filed a police report and hope to receive the insurance claim from Sentry. They finally came back a week after the roof was done, to install gutter covers and did a terrible job-it looks like a complete amateur did the work, with bent metal covers, poorly fitting joints! I expect them to rectify this situation.
10 years ago (25-03-2017)
For roofs, gutters, siding, etc. they are the best around.
9 years ago (18-07-2017)
Tony the sales man convinced us to choose Sentry over Window World for our homes new windows with a strong case that even though they were more expensive, it was worth the extra money to have his superior installation "guy". He alluded that the work done by Window World would fail in comparison to the work his installer would do. He said they were more expensive because they have to pay their "guy" more to keep him because he is just "SO GOOD". Chad, the installers name, came on the day of installation a few hours after we were told he would be there, but no big deal, we thought. He got our old windows out and most of the new frames in within about six hours. It seemed promising. He promised to return at 8-9AM the following morning to finish the job. He never showed up until 1-2PM but only to pick up his ladder. He told me he couldn't do my windows because another crew had supposedly botched up another job so bad and he was "the only one good enough to fix their mess". He promised to return the next morning to finish our job. I expressed concern about the exposed framing getting damp and then getting covered up by trim, but he brushed it off. I was disappointed. After all, we paid over $6000 for this job to be done to have this unmatched superior crew do the work in 1-2 days. The next day we waited, and again, he never showed and never called to explain. I called the office and they called Chad. I was told by the receptionist that Chad had to do more repair on this other job than expected and he would come by about 1PM and if he couldn't make it then he would call to let me know what time he'd come. 3:30PM came and went. No call. No Chad. I should add that in addition to this tardiness and lack of follow through, Chad and his guys left a mess in every room they put windows in. Wood chips and splinters, paint chips, dirt and SCREWS etc. were on the floors beneath the windows. We have little kids so we had to obviously clean all this up. I vacuumed, mopped, etc and my husband picked up the screws. I was irritated by this because for $6k you'd think they could use a broom or at least pick up the screws off the floor. One window also had incomplete caulking on the inside. There was a hole that I had to fill with caulking while waiting for them to finally show up again. So anyway I finally texted our sales guy, Tony, to express my frustration at the lack of follow through and contact, and the mess they left in my house. Rather than Tony calling me back, he told the secretary and another guy at the office to call me. They told me he was busy so couldn't call me back, but I can't help but wonder if he was embarrassed by the discrepancy of his bragging on this guy and our experience with him. I was eventually told that Chad wouldn't be coming to finish the job but that they would send another crew. Ironic since the whole premise of why Tony told us they were superior was because we would get his "top notch" guy doing the job...and here we are being given another "crew". I am awaiting them to finish the job and make things right. Not a good experience to be honest. Wish we'd chosen Window World. I feel like Window World would have been more professional since they probably wouldn't have contracted the work out to just Mr. Random missing in action guy. I will not be recommending the window crew from Sentry at this point in time. Maybe my mind will change on that depending on how this pans out in the end. But mid experience, I'm definitely feeling let down. I trusted Tony's praise of this guy....who couldn't even pick up screws or show up or call when he can't. I really hope this works out. It was a ton of money to spend on a sketchy experience.
11 years ago (23-06-2016)
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