SEPHORA

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Address: 24201 Valencia Blvd, Valencia, CA 91355, USA

Phone: (661) 253-0003

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State: California

Zip Code: 91355

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Reviews

Hello, I am fairly new to Sephora and so I made an online appointment for a 45 minute custom makeover at 3:30 in store #3628, Valencia CA.  I watch You Tube makeup videos so I already had a wishlist of products to purchase that afternoon, in addition to any new items that I would be introduced to. The confirmation email instructed me to arrive 10 minutes prior to my scheduled time. I arrived 20 minutes early and wandered around trying to get an employees attention to "check in".  I was told the makeup person wouldn't be arriving until 3:30. I asked if I could wait somewhere (you would think she would have offered). She said I coul sit at a "station". About 10 minutes later, I was greeted again by the same beauty advisor who asked if they could apply a mask while I was waiting. I responded that I'd had a facial a few hours prior because I wasn't notified a mask was included so I politely passed. I continued to sit and wait on a stool at a beauty station where I was instructed. This station was very cluttered, had a dirty dusting wand and other items that appeared to belong to an employee. The store was not busy so you'd think someone would make an attempt to clean that space up. This did not make a good impression on me. While I sat there, not once did ANY employee look at me or acknowledge me in any way. It made me feel like I was not an important customer at all. When the clock struck 3:40, I was done waiting and walked out. No one followed up with me to perhaps say the make up person was running late. They just did not take an interest in me. By the way, it was my birthday...

 8 years ago (24-02-2017)

TO WHOM IT MY CONCERN :

My name is Alexander Shev and i visiting your store for over 6 month .Every time i'm asking for for help to show me new products in your great store ,your professional staff being so patient and helpful .I specially would like to say thank you to Nancy who is manager in  Sephora store at Westfield Valencia Town Center , and sales person Jenny .They awesome .Thank you guys one more time for your great service . 

 10 years ago (21-06-2015)

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Reviews, get directions and contact details for SEPHORA

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