Shell

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Address: 27101 Ortega Hwy, San Juan Capistrano, CA 92675, USA

Phone: (949) 481-8800

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State: California

Zip Code: 92675

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Reviews

Very lousy service... Waited in a queue with one person ahead of me to get gas. No smile or acknowledgement that I was there. Finally the register person fron the other side took my money. On return the main registers couldn't do change. The original person also couldn't do change.  She was also re-dressing into uniform. Finally she figured out how to do change... Training issues?? Manager was right there and oblivious. Prices for water and drinks very high here.  Not recommended.

 7 years ago (13-11-2017)

The night clerk is by far, the worst customer service I've ever encountered! Everything was fine until his hate for people living in poverty, was so obvious, it made a nice gas station, into a yucky visit!!

 8 years ago (23-10-2017)

This is the first time I've ever taken the time to write a bad review about any company. I took my Prius through their drive thru car wash and it ripped my Thule luggage box off my rack and tossed it onto my hood eventually landing in front of my car. No one came out, so I had to call them from my cell from inside the car as it continued to batter my car as it continued to toss the box around the car wash. The roof and entire hood is severally scratched now from this happening. The manager finally came out and started off blaming me for what happened; he said "I shouldn't have done that". I told him I've been through a 100 drive thru car washes and never once had an issue; he told me "this one is different". He also said" I should have read the sign and that I'm lucky I didn't break his machine". Not one single apology just blame, he didn't even offer to help me put it back on top. I told him I wanted an accident report and he said no and that he had to call the owner first.  Two hours later he calls to tell me the same thing and then starts blaming me again. I told him that I will be going to yelp and social media to bring light to this issue; thats when he proceeded to yell at me. Guarantee this is not the first time he has had to deal with this issue. I told him one of the employee's witnessed me drive up to pay and said nothing about the danger that lay ahead. As I was pulling away another customer stopped me and said the machine scratched his windshield a few months back and they told him it wasn't their problem as well. If you enjoy the condition of your car and are in search of a decent drive thru car wash please make sure to avoid this Shell gas station! I don't expect much from a gas station but this is outrageous.

 8 years ago (25-09-2017)

Nice. Shell kind of easy and hard to miss. Keep an eye out. Literallyright next totje fwy

 8 years ago (03-08-2017)

This station is right off the freeway, and as such has some issues. If you come during a busy part of the day, it will be jammed. I've had times where I had to wait 10 minutes for an available pump. Also, its proximity to the freeway means prices are 20 to 30 cents higher than gas stations further away. I will say. They are always very clean, including their bathrooms, and everyone there is always nice.

 8 years ago (14-06-2017)

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