Shipley Energy

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Address: 415 Norway St, York, PA 17403, USA

Phone: (800) 839-1849

Website

State: Pennsylvania

City: York

Zip Code: 17403

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I've been a Shipley Propane customer since 2015.  After experiencing a very large spike in my propane prices from Shipley, I did some research and called their customer support. Kat and Steve addressed my concerns, re-billed by two previous high price propane invoices, and locked me into a competitive rate going forward.  It's always nice working with a customer service department that speaks clearly, acts quickly, and is empathetic toward a valued customer's concern.  Thanks guys - greatly appreciated.

 7 years ago (15-02-2018)

Long time electric and natural gas customer of Shipley Energy. Have always received prompt and courteous customer service over the phone.  Kat explained their Guarantee Saving Plan and Customer PowerPerk reward program in easy understandable language.  Appreciated the willingness to work with me when my annual contracts were scheduled to be renewed.  Have found this to be a rare commodity in this day and age.  Thank you Shipley Energy!

 7 years ago (22-02-2018)

This is my first experience with heating oil with my new home. After looking around the prices seemed comparable and allowed for a flexible payment plans which was nice. Shortly after buying the house there was a strong smell of oil while burning so I called and requested service. I was told they would come that day and would call so I could leave work to meet the technician. After receiving no call I arrived home from work and and there was a slip on my door that no one was home when they arrived by I never received a call. The next day my technician arrived and he seemed to be very nice and knowledgeable. After taking a look it seemed that the problem was the previous owners did not have it cleaned which caused damage to the burner head. The technician was able to shopvac the furnace and replace the burner head but was not able to give me a price quote. Around 2 weeks later I received a bill for 380 dollars for the services. A week later I was auto drafted the 380 dollars without my permission. Two days later I was auto drafted another 250 dollars. I was very confused about this second withdrawal and after looking a bill i received after the withdrawal it has the 250 dollar withdrawal listed as “other”. I contacted the Shipley service line where I talked to someone about my concern. I was informed that my initial bill was a combination of the 100 dollar cost of a technician to come out, labor and the 18 dollar part they needed to get. She then informed me that the “other” payment was for a “cleaning”. I did not sign off or receive what I would call a cleaning let alone want to pay 250 dollars for this. Most of all I was appalled that 600 + dollars could be taken from my account without my permission. After speaking to the phone support it seemed that as a customer I was not important and that the loss of my business was not concerning.

 7 years ago (05-02-2018)

All I can say is that Shipley saved my day today. This is the 1st time I've used them but will be sure to use them from now on. I didn't know my oil guage was broken so I woke up this morning to no heat knowing we have a big snow storm coming tonight. I called in and spoke with Michelle  (after speaking with different companies all morning that couldn't promise anything sooner than 3 days) and she told me she would get in touch with someone to make sure I was delivered oil asap. She called me back within a half an hour telling me that she was able to get me on today's deliveries (and mind you her rate was cheaper than the other companies as well). The man showed up in his truck by late afternoon and even restarted my furnace for me. I wish I would've got his name. These people were so courteous and understanding of the situation I was in and went above and beyond for me. All I can say is that you guys literally saved my day today and I can't thank you enough!!!! Please make sure you reach out to Michelle and my delivery driver and give them my praises. Because of them I'll be a lifetime customer for sure!

 7 years ago (06-03-2018)

I had many estimates for a new oil heating system, Shipley came right in line as the local small companies. The salesman was low pressure and just supplied the facts. The project manager Jeff is the best very personable and knowledgeable. These guys are the best. Jeff even had a technician make a thermostat change to my heat pump setting a year later at no charge. I strongly recommend Shipley Energy you wont 
be disappointed

 7 years ago (02-01-2018)

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Shipley Energy

Reviews, get directions and contact details for Shipley Energy

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