Signature Hardware

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Address: 2700 Crescent Springs Pike, Fort Mitchell, KY 41017, USA

Phone: (866) 855-2284

Website

State: Kentucky

City: Fort Mitchell

Zip Code: 41017

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: Closed

Update Info

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Reviews

The service is awesome.  The various reps with whom I spoke were professional, friendly and knowledgeable.  For the product that I received thus far, they are very nice indeed.  I will most definitely be purchasing from them again.
UPDATE: it has been almost six years and the products (solid wood vanity and medicine cabinets, granite counter, copper and nickel sinks and faucets, cast iron tub) that I purchased have held up beautifully! I recently purchased a beautiful pedestal sink for my half bath and the service and quality have not changed.

 7 years ago (13-03-2018)

I have had outstanding customer service from Signature Hardware and consider them the best company I have done business with via the internet and phone. Their products are also outstanding. I would rate them superb and believe they set an industry standard. I have bought complete two shower systems, a bath tub system and four bath vanity faucets with pop up drains and many towel hooks and towel bars. I have placed a number of orders and have returned a number of items simply because I had either accidentally  over ordered for my home improvement projects or decided to use something else. The return process has been simple, fast, easy and accurate every time. I like my online account management too which allows me to see past orders and track shipping. Standard ground shipping is free and often results in products arriving in less than 24 hours. Return shipping was also free. I really like that I can order a matching collection from faucets to towel hooks and they have a good selection of finishes. The products work extremely well and are an exceptional value. I have used similar quality products that easily ran five times higher in price. So glad I found Signature Hardware!! Highly Recommend!! AAA+++

 7 years ago (01-12-2017)

I was a customer service nightmare after making a mistake and ordering the wrong product. Both my daughter and I were trying to return the same item making it confusing. They were very kind and helpful in a difficult situation and when I reordered the correct size equally as nice. The mail box is beautiful as well.

 7 years ago (12-01-2018)

Showroom was smaller than expected. Limited models on the floor. Sales rep was helpful and informative.

 7 years ago (17-02-2018)

Missing parts out of the box! They robbed Peter to pay Paul with the missing part. So the next person who orders this faucet is in the same boat as me. said it was 3 days until delivery. Didn't ship for 9 days after ordering. They did not notify me of the delay even though I said we are in the middle of a renovation and need this right away. They shipped it fed ex ground which takes 6 days on top of the 9 days where it didn't ship. No, sorry about that, no nothing. I had to call them to complain. They gave me a whopping 10% back from the purchase and sent another piece next day delivery to my house. This was one faucet. I couldn't imagine ordering anything else from them.  They had one job to do... and missed the mark. Use another supplier.

 7 years ago (24-10-2017)

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