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Signature Ob/Gyn

  1. Town Center
  2. Cooksville Doctor

Reviews, get directions and contact details for Signature Ob/Gyn

Address: 10710 Charter Dr #200, Columbia, MD 21044, USA
Phone: (410) 884-8000
State: Maryland
Zip Code: 21044


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Reviews
The nurses, techs, midwives and doctors are generally good and consistent. The front desk is terrible and rude. They explain nothing and have poor patient service. Make sure you exercise your right to ask probing and clarifying questions. Call them out when they treat you poorly and notify the providers. The consistent theme in the feedback provided is that the front desk stack lacks empathy and helpfulness towards patients and the practice leadership needs to take action to improve this problem.
8 years ago (19-09-2017)
Haven't had a chance to see the doctors yet and have heard they are good but you have to go through the rudest receptionists I have ever dealt with both over the phone to set the appointment, as well as in the practice. Setting the appointment was not difficult but the receptionist had an attitude. For my appointment, I was ten minutes late due to an accident out of my control and even though i signed in and sat down to wait within the policy of 20 minutes the front office staff lied and said I was15 minutes late and wouldn't be seen. It's OK, I was dissapointed but it happens. Then when I tried to reschedule she made me wait 10 more minutes, and only helped me when I told her I was going to leave and I could call to reschedule. Then she proceed to lecture me about being late as if I was a child and printed out a late policy so I "wouldn't forget to be on time" for my next appointment. She scheduled me several weeks out even though there were several appointments available sooner when I called back later (according to someone else in the office). After this experience I won't go back. Patients spend just as much time with the staff of a Doctors office as they do with the Dr and I refuse to support rude and unprofessional people. I would not recommend this place.
8 years ago (08-09-2017)
I have been to the office 3 times now and all have been horrible experiences. The front desk staff is so rude and unprofessional. I was burned by a midwife during a pap smear. She brought the speculum straight out of the heater and never checked the temp before inserting. My 2 sonograms were both horrible and had to wait forever to be seen even though I had an appt. I could go on and on but there's not enough room. I now am searching for a new OB. Stay away from this place!
8 years ago (20-09-2017)
The positive: My primary doctor here, Dr. Vourlous, is very patient, efficient, and has wonderful bedside manner. The location is convenient. The negative: The front staff, especially those who answer the phones, are very rude. I feel like every time I speak to someone there, they either have no idea what is going on or treat me like I have rocks for brains and am a total waste of their time. Beyond the front staff's behavior, the office is incredibly hard to get in touch with. You spend a bunch of time on hold, and I've either been hung up on before speaking to anyone or transferred to an answering service and don't get a call back. For my upcoming appointment, I received new patient paperwork via e-mail. This is after telling the scheduler 3 times I have been going to the practice for years. Beyond the front staff, my Dr. had to cancel my appt last minute in January for a fertility consult (This happens and I totally understand that!). The office offered me an appt with Dr. Kokkinakos, which I took in the cancelled appt's place. Dr. Kokkinakos misdiagnosed me, not noticing a clear hormone imbalance which my doctor quickly caught when we returned 6 months later. After trying for a year, we lost an additional 6 months because of Dr. K. We ended up being sent to a fertility center because of my diagnosis. I stay because I am thankful to have found Dr. V, but the front office staff and Dr. K have left a lot to be wished for. I truly hope things can be changed in the future!
8 years ago (11-09-2017)
I had a Horrible time at my Sonogram. Mrs. Shon Gulley the person who took the sonogram almost had the table push me off with no clothes after I told her I had a Back Fusion . she didn't even leave when she asked me to change . She Rushed me and was crue. Im 14 weels pregnant.
8 years ago (11-09-2017)
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