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SKECHERS Retail

  1. Perimeter Center
  2. Brookhaven Shoe Store

Reviews, get directions and contact details for SKECHERS Retail

Address: 4400 Ashford Dunwoody Rd NE #1035, Atlanta, GA 30346, USA
Phone: (770) 396-4221
State: Georgia
Zip Code: 30346


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 7:00 PM

Update Info

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Reviews
I purchased a pair of the light up shoes two weeks ago and with in 3 days the shoes would not charge and the lights stopped working. I went in to exchange and they did exchange for me do to defect. The second pair of shoes lasted only 4 days and they stopped charging and only lit up half of the shoe. I took the shoes, the original packaging, and the original/refund/ receipt to the store to request a refund and was told that they could not refund me until they spoke with corporate. They advised that there was no store manager in the store and when they called her she told them that they would not be able to refund me until they talked with corporate. I asked to speak with the manager and said she was not in the store and would be in on Monday. I then asked for a contact number for her and asked for the corporate number. When I tried to call the manager via the number I was given, I was connected to the store. I was given incorrect information regarding how to contact the manager. When I called the Skechers corporate number I was forwarded to an answering machine and left a message. When I called the store to get the contact information for the store manager I was interrupted rudely by Andrew and when I told him that I was not done talking, he uttered the words "ohh wow." This is unacceptable behavior from employees who are there to provide customer service. The fact that the store is not empowered to make decisions about its products that it sells is counter productive to a customer first mentality. Even having a store operate without a manager in the store to handle escalated customer requests is a business practice that needs to be reexamined. Never again skechers!
8 years ago (20-03-2017)
Spoke to the manager Rebekah! She was a great help!
8 years ago (27-03-2017)
Nice service
10 years ago (04-02-2016)
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