Smithworks Fine Jewelry

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About

Serving the Spartanburg area for over 20 years.

Story

Check out our Pinterest page! www.pinterest.com/smithworksfj

Address: 361 E Kennedy St, Spartanburg, SC 29302, USA

Phone: (864) 573-5252

Website

State: South Carolina

City: Spartanburg

Zip Code: 29302

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

I ordered my custom engagement ring from here, it had to be a pearl, rose gold, very  symmetrical. I wanted to wait and let the dust settle before I posted my review. 

The good: 

The sales staff is very helpful, knowledgeable, and willing to go the extra mile to help get something perfect. 

The ring has a lot of engraving and shows off the talent of their craft that this place holds. 

You will be very happy with any jewelry you receive from Smithworks once it's completed. 

Which brings me to......
The bad:

You will wait. A lot. 

After I payed for my order and selected everything on my ring then waited a few weeks the first rendering was completely wrong and absolutely nothing like what I picked. Which is okay, honest mistake. 

The second rendering looked exactly like the ring I wanted, but apparently the first order I was quoted and payed for was for the incorrect rendering so the correct one was going to cost a little more. 

At the very last day of week 4 I went to pick up my ring. Very excited! Only to find out they had mixed up my approved rendering with the first and placed the wrong pearl on the ring. When I brought it to there attention I was told it wouldn't be a issue to fix, but just a very  few more days, but those were days I did not have. 

---------

I left rather negative feedback with them and was contacted by the owner the same day. He told me he managed to get a hold of the correct pearl and I could pick up my ring right then. The ring looked great and had only one minor issue. The pearl isn't exactly centered, but pearls are naturally occurring so you cannot expect perfection from every piece. These are my words not anyone from Smithworks.  So I left.

Bottom line. 
I got more than what I payed for within the deadline they provided of 3-4 weeks.  

The ring looks gorgeous. 
They store cares about customer service. 
They just need to work on communication and follow up on one incident. So you don't end up with 2 or 3 issues. 

By the way SHE SAID YES and loves the ring!  So either way I'm happy.

 7 years ago (02-04-2018)

Louis and his staff are great!  Extremely knowledgeable and helpful.  The showroom is beautiful and they always seem to have exactly what you need - even if you don't know what that is when you first walk in.  Highly recommend these guys if you are looking for a gift for someone special in your life.

 7 years ago (14-03-2018)

Louis and his staff are great people and a pleasure to do business with.  Louis went out of his way to get exactly what I was looking for in short period of time.  I highly recommend Smithworks for jewelry or luxury watches.  I will be back!

 7 years ago (13-03-2018)

Personalized service.  Strongly recommend this business.  Owner had exceptional knowledge of watches and jewelry. Worth the drive.

 7 years ago (30-01-2018)

Best place to buy jewelry. I bought my fiance' s engagement and wedding rings here. This is the best place to find quality not only in the jewelry, but also in the staff. They all know their stuff and are very accessible!

 7 years ago (21-08-2017)

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