Snow Thornton Florist

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Address: 3013 Robert C Byrd Dr, Beckley, WV 25801, USA

Phone: (304) 253-7372

Website

State: West Virginia

Zip Code: 25801

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Reviews

Worst experience from a Florist ever! I was worried about ordering from this business because there were bad reviews so I called and had him go on his website and look at the arrangement I wanted sent. He assured me he had exactly what I wanted. The arrangement was NOTHING like the one he had online! I was very disappointed! I called and left a message, he didn't return the message.  When I finally spoke with him I was met with a very rude tone and instead of defending his floral arrangement he said I lied to him about the address! I don't live in the area, I gave him the address I knew but come to find out, her mailing address and physical address weren't the same, he delivered them though so must have not been too bad! The guarantee on their website, 100 % satisfied or they will return your money or send a new arrangement, that is false! I will be calling the attorney generals office or the better business bureau  or whomever necessary to make sure this man and his so called floral business is reported. Had he just been nice and apologized like a business person should, I wouldn't have even requested my money back!

 8 years ago (24-10-2016)

Ordered from California for my friend in Raleigh General Hospital, WV, thru FTD. The arrangement that arrived only a few hours after I ordered (good thing) were not as described. No traditional daisies, no yellow taffeta ribbon and was not in vase described, but a large clear jar. (Some other white flowers and like twine ribbon substituted) I will say my friend was surprised and very happy with what she received. That's what mattered the most*

 8 years ago (30-09-2016)

worst customer service ever. the flowers and vase I ordered looked nothing like what I paid $80.00  for.   the owner which is also the designer was mean and disrespectful. he hung up on me!   the lady who answers the phone was just as evil.  never ever ever again!!!!  I wish I could post what I ordered and what my mom actually recieved. Sorry mom.

 9 years ago (06-05-2016)

Don't ever trust FTD to do a good job with a flower arrangement.  I ordered $70.00 worth of flowers to be delivered on a Monday for a birthday gift.  The flowers were delivered on a Friday, three days early, and the arrangement was horrendous.  Looks NOTHING like what should have been picked.  Called the local shop and the person on the phone was a COMPLETE jerk.  I told him I'd never pick his flower shop for flowers again in the future, and he informed me I didn't pick them in the first place. Such disrespectful customer service.  Always call your local florist and don't use a website for flowers.  They are a joke.  

 9 years ago (23-10-2015)

The ugliest flowers shoved in a small vase. When I called to try and have it fixed the man I spoke to was definitely suffering from some anxiety and depression. Extremely defensive and almost insane. I don't think I've ever encountered a professional with such terrible people skills. He actually hung up on me. Something that hasn't happened to me since high school. Total nut job

 9 years ago (12-04-2016)

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