Soap City Coin Laundry

Reviews, get directions and contact details for Soap City Coin Laundry

Address: 41 Montgomery Ave, Long Branch, NJ 07740, USA

Phone: (732) 229-5844

State: New Jersey

Zip Code: 07740

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Reviews

I have never felt the need to write a bad review, anywhere!  But, this can not go without...

I have been using this laundromat religiously for 10+ years. $30/50 weekly.  I live in town, and like to put money back into the businesses where I live.  I like to see my community to thrive!  This laundromat is clean, reasonably priced, has new machines... almost everything you need to run such a place. Everything minus the employees. 

Now, for the most part, laundromats are a self running business. On 9/24/16 I was running behind, and knew I wasn't going to make last call with my laundry. So, I figured I'd stop in... check the rates on the machines, double check what time they open in the AM, cash in my bills for quarters, and go home and get myself organized for the AM. Sort through the massive amounts of laundry my husband and I seem to create every week. Figure out what needs to be washed ASAP. Separate what I can get done with he quarters I've got. Bag it up! And I'm good to go for the morning!  

Things did NOT go as planned... I slipped my $20 into the quarter machine, and the women "in charge" made a a mad dash to inform me I was too late to start a load. I told her that I was aware. I'm there all the time. I was just getting myself situated for the morning. She started jamming all the buttons on the quarter machine screaming "no! no! no! quarters are  for customer only!" And as I calmly tried to explain that I am a customer. That I am there every week ((and have never once seen this woman BTW)) that I was just going to head home and sort through everything I need washed, for the amount of quarters I had, and I'd be back in the AM.  

Welp!  She was was having none of it!  She all but ripped my $20 from the machine/my hands all the while continuing to scream at me ((half Spanish, half English... all rude)) that the quarter machine was for customers only!  At this point the remaining patrons in the laundromat were wide eyed and astounded as well.  Pardon me for thinking it was OK to put in a $20 bill for $20 back in quarters ((pretty even trade, no? Lol...)) to go home and square everything away in the comfort of my own home, and return in the AM. 

Now, maybe there is a problem in this location... and they tend to run out of quarters in their change machines. Maybe it's a huge pain in the butt to deal with refilling it, there are a million maybes that I would have GLADLY heard AND understood. However!  The rudeness, and the approach... the volume and sheer nastiness that spewed from this woman's mouth... has angered me enough that I will NEVER step foot in this establishment again!  I will now be hunting down a new place to spend my $30/$50 a week... a place where I will not fear being disrespected and screamed at.

 If you are in the service industry, providing a service for the people of your community, you need to be able to speak with other humans politely. Especially your decade plus loyal customers. I will be sure to share this lovely story with everyone I happen to know that may use this location. If here is another laundromat in the area, with the same degree of service that does not treat there customers in this way... I feel they are much more deserving or business.

 9 years ago (25-09-2017)

This facility  is very clean and has a pleasant environment with a lovely young lady who is constantly cleaning  the floor and washers and dryers. There are days when another woman is there who appears to be unpleasant but if you observe closely it is more than likely that she suffers from depression or may be going through a difficult time in her life.

 10 years ago (04-05-2017)

I came ten minutes before the last wash. So around 8:20 and the women was very patient with me. I'm very happy she didn't kick me out like other laundromats would.

 10 years ago (11-02-2017)

My favorite place to do laundry prices are competitive and they have brand new machine.

 10 years ago (17-02-2017)

My washer was not working so i came here to wash my clothes at 7, and spilled some laundry detergent outside, because I took a handful of paper towels from the bathroom to clean it, the lady working behind the counter started screaming at me, never again will I come here, to be treated like trash for wanted to clean my spill.  I will go to snow white till my washer is fixed

 10 years ago (19-10-2016)

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