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Southbay Euro Car

  1. Harbor
  2. Torrance Car Repair

Reviews, get directions and contact details for Southbay Euro Car

Address: 22400 S Western Ave, Torrance, CA 90501, USA
Phone: (310) 328-5786
State: California
Zip Code: 90501


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Reviews
Great customer service. I have taken many cars here including my 1999 E320 Mercedes Benz. Nothing but helpful and efficient and always try to work around my schedule. Pricing has always been fair as well. The only people I trust with my car!
8 years ago (04-05-2017)
My car is the love of my life. It has been with me through thick and thin in the past 4 years. It was my first car and something i brought right out of college with my own hard earned money. Out of all the current car maintenance programs, BMW stands out. Their 4 year or 50,000 mi (whichever is earlier) is unmatchable. My car was covered for everything from general maintenance, to component replacement incase something went wrong for the last four years. But, alas all fairy tales have to come to an end, and so did ours. My first major service was to change brakes pads and brake rotors and I took it to the dealership who quoted an insanely high price to replace them. I was anticipating the costs, but it definitely took me by surprise when i looked at the numbers. With thorough research (on Yelp), I decided to drop by South Bay Euro Car and wanted to hear what they had to say! I dropped by the car and they called me back a few hours later with a price quote much lower than the dealership, but the pessimist i was, i doubted if their service or parts would be a compromise. But decided to trust my gut and go ahead with the repairs. Needless to say, they did an outstanding job. My dad always told me, there are three people in your life you got to find that are absolutely trustworthy, your mechanic, your doctor and your lawyer. I think I found the mechanic(Mahida) and the mechanic shop in South Bay Euro Car (also the doctor in a different story) and hopefully never have to deal with a lawyer. Good job you guys! You won a customer with your honest and good work!
8 years ago (08-12-2016)
OMG! let me start out by saying that I am a pretty neutral/positive person with an adequate dose of reasoning. My first visit for an oil change several months ago went exceptionally well from beginning to end. I had done a bit of research and felt assured that I had made the right choice. Now, upon my second visit to deal with my dash warning light to address my batteries (320 E Class Benz); I contact company, drop my car off overnight to address the issue. That issue was taken care of. Upon returning home from repair shop I notice that my steering column/wheel is not automatically adjusting according to memory as it has always done and was doing so when I dropped my car off for repairs. I immediately called the owner whose name escapes me for good reason...he says to bring back on next day. The next day he was not there so I had a conversation with Monica who was suddenly no longer pleasant and informative but was defensive and shying away from any possibility that it was possible due to her "self-admitted' technician whom, as she puts it is "Taller than the average guy" who tried to manually adjust my steering column to accommodate him driving the car. I was simply asking that whatever small maneuver this technician did maybe he could just reverse it and I would be a happy camper. I was met with hostility from Monica beyond necessary. I was told to come back (day 3 and 483.00$ later) to see the Owner. I arrived Sat morning and greeted the staff of which I could clearly see that they were waiting for my visit with fangs showing. That is not of concern to me because I am a professional and only want working that which was working upon my visit for repair. The owner (whats his name), swiftly arouse and began ruminating something under his breath as we walked toward my car. I explained my position therein, and he stated that "it" was broken when I arrived to his shop and that his technician could not have possible caused this mechanism to malfunction (I'm paraphrasing of course) because this man speaks in parables which work for him bus is condescending to the general public with at least average intelligence. Nonetheless, this man's mannerism was hostile, rude, unethical and unreasonable. I attempted to calmly ask if we could split the diagnostic cost (he adamantly stated that he would charge me 101$ to diagnose the problem) given the circumstances. He said no, I will not. I asked if this is worth loosing a customer over; he vehemently raised his hands and said: "I don't need the business". Wow...Southern California consumers/customers...did you know that this person has such a dismissive sentiment toward his customers? I surely found out that he does. I find that to be a pompous disposition. I then stated that I would most certainly be documenting my experience on Yelp and he, at that point lost what was left of his composure completely and grabbed my door and prevented me from entering my car and closing my door. I told him that I would call the police if he did not unhand my door and that is when he released my door. I remained calm and calmly told this man that this was not good business ethics and to go to H#$%. He yelled out. "I will sue you". Funny...he is not only unprofessional and hostile with women customers...he is uninformed of tenants of the US Constitution and the 1st Amendment. Yelpers...take this review for what it is worth, this is a horrible business and as stated by the owner he does not need the business anyway, then why give it to him when you have a choice of other reputable companies that will stand by their service and treat customers with respect and poses the ability to solve problems without hostility, yelling and physical aggression. Perhaps this person could benefit from some "Mindfulness" skill-building, not to mention practicing basic respect with the public. Go where your dollars are appreciated in the exchange of currency for service.
8 years ago (06-03-2017)
I know Mahida of Southbay Euro Car since my 1990 Volvo DL station wagon days. For a while I turned to Japanese cars and did not have much contact with Mahida, but for the last 10 years I went back to European cars, now I still own a Mercedes C-class, an E-class and a S-class. My relationship with Mahida had always been cordial. I had a car problem or maintenance needs to be done, I went to Southbay Euro Car and Mahida gets the problem solved and the maintenance done for me. Mahida gave me the impression of an honest and knowledgeable owner mechanic and I feel I can trust him. Mahida also employs some very good people in the industry from the receptionist to the junior mechanic. They are all friendly; all seem capable and happy of what they are doing. The work performed by Southbay Euro Car was always good as I think it should be. I took it for granted and that's why it never crossed my mind that I need to write a review for them. A late incident made me think that they deserve my accolade. A couple months ago, my 2007 S class 's check engine light was on. I took it to Mahida thinking it was a simple fix. Mahida did a diagnostic on the car and suggested me taking the car to a Mercedes dealer because it could be an engine problem and since my car only have 30,000 miles on it. I should be able to get some financial aid for it. The Mercedes dealer charged me $700 for the diagnostic and confirmed a well-known and well-documented problem of that year's car (I found that out from the internet while the car is in their shop). In fact, there was a class lawsuit judgment against Mercedes on that year's S-class on the same problem. Mercedes have to fix the problem free of charge. However, the pay out period had expired 6 months ago and the Mercedes of North America refused to help for that same reason. They claimed that they had fulfilled the lawsuit requirement. I don't think that is fair that the dealer should charge me $700 to diagnose a problem they are well aware of and that Mercedes of North America refused even partial help for a problem that they are fully responsible for. The total repair bill will be more than $7,000 including the $700 I already paid them. I cannot reward the unjust. The only recourse I have is to take my business somewhere else. I talked to Mahida and he is kind enough to take up the job despite a busy schedule. He gave me a big discount on what the Mercedes dealer was asking. Although it was still a lot of money but I think it was a fair and good deal for me because the task did take many days and expertise to complete. I got my car back a week ago and the car is running better than before. I cannot thank Mahida and the people in the Southbay Euro Car enough. I hope they will accept my friendship for a long and prosperous relationship to come. I highly recommend Southbay Euro Car to anyone who need their car care. I often told people money is one thing, when you take your car to the shop the most important thing is to get the problem fixed. Based on my over 20 years experience with Mahida and the people in Southbay Euro Car, I can trust them for a job well done and a fair price. I think you should be able to too.
8 years ago (08-02-2017)
Absolute shi*. On yelp this place was a 5 star. When I took my car there they told me it was $48 for an inspection to see what was wrong. When I arrived they said some labor was done and I owed much more. Problem is I didn't authorize labor. DON'T GO HERE.
8 years ago (12-10-2016)
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