spa nijoli & salon

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About

Award Winning Salon and Spa. Two Floors. Private Elevator. Complimentary Parking.

Story

spa nijoli & salon was brought to life on October 23rd, 2002 by Nicole and David DeRosa after graduating from Bentley University. spa nijoli was built on the cornerstones of relaxation, well-being, exceptional customer service, and convenience; a place where you can feel welcome, relax, and escape the hustle and bustle, right in your own neighborhood.

The name spa nijoli was inspired by Nicole and her sister Jolene’s names combined. After four significant expansions, 14 years, and a team of nearly eighty… spa nijoli achieved the admirable accolade of “Best of Boston” and "Best of Northshore." Currently, there is only one spa nijoli location, adjacent to her big brother, Latitude Sports Clubs in Methuen.

Address: 116 Pleasant Valley St, Methuen, MA 01844, USA

Phone: (978) 682-9772

Website

moc.ilojin@ofni

State: Massachusetts

City: Methuen

Zip Code: 01844

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 4:00 PM

Update Info

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Reviews

Beautiful place and they do a good job but not sure I will go back. A few months ago, I won a raffle at my friend's baby shower for a Rejuvenation Package with upgrade to one-hour massage and gratuity included (clearly written on the brochure included with the gift card). I booked it for my birthday. I checked in on time and was kept waiting for 20 minutes with no explanation. Massage was first, she did a good job and brought me to the facialist for the next part. I was surprised when she told me it was going to be an additional charge for the type of facial she wanted to do. I agreed, but it made me feel uncomfortable. Why should there be any additional charge when it is supposed to be a customized facial in the first place according to the description of the package? Lunch was next but when I was finished again kept waiting for a while. I didn't know where to go next-no schedule given and I didn't know the nail salon area was in a separate part of the floor or who I was supposed to see. Finally an employee came in and helped me. At checkout, I was expecting to pay the additional charge for the facial. Imagine my surprise when the lady told me the gift card I had was for a less expensive package.  That made no sense to me, I had the brochure which clearly stated Rejuvenation Package with upgrade and gratuity, and when I booked I gave the receptionist the gift card number so they could have double-checked the amount then. It sound like someone messed up when issuing the gift card. She told me she would take care of it, but there still wasn't money for the gratuity. I ended paying for this since I didn't want the therapists to get nothing. I should have asked to speak to the manager then, but it was so awkward I just wanted to leave.

 8 years ago (13-03-2018)

Love this spa! The staff, atmosphere and services are second to none. I would recommend trying spa ni joli, you will be happy You did!!!

 8 years ago (10-03-2018)

Absolutely THE best place to nourish not only one's looks but the soul as well. When you walk out the door, you feel beautiful inside and out.

 9 years ago (22-01-2018)

I popped in last minute simply to change the color of my gel nail polish. I already had them (so I would have to soak) and I had ONE acrylic nail. They cringe when there is the smallest "complication" lol. Due to me arriving about 15 minutes late, Emily (nail tech) had told me that there was nothing she could do about the acrylic nail, but I had asked her to simply file it down so it was even with the rest. Simple right? Very mono tone, forcefully asked me random questions, but if you're going to sound like I am the last person you want to speak to, I would rather you not speak to me at all. She even asked the same question twice. After almost finishing up, seemed like she had something else to do or maybe an appointment, but the other girl just sat down and Emily walked away. No introduction, nothing. Luckily, the girl finishing my nails was a doll. I wasn't able to catch her name but she actually worked in the salon downstairs and did nails occasionally (unfortunately because I'd come back and book with her).

I went downstairs to pay where I was charged $50. Now, it's my fault for not double checking the price prior to booking the appointment because I was charged $15 last time to simply change my gel color.  The service I was charged for was a gel MANICURE when I only had a polish change. Then they charged my an extra $5 for the acrylic nail that she filed down (unevenly by the way). The receptionist (Adam) told me that regardless it would cost the $50. I'm not one to make a scene, especially when the money wasn't an issue, it just didn't make sense in pricing and I had a previous appointment with the same service for $45 less.

Point is, SpaNijoli has always prided themselves in customer service but I didn't have a great experience this time at all and I unfortunately had the same experience with the same nail tech when I went in May. I go in all the time for massages and its great, but there's a reason I've gone in twice for my nails. Emergency only.

 9 years ago (12-01-2018)

I had a facial done with Maria. She is great and over all it was a great experience. I highly recomende it.

 9 years ago (13-12-2017)

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