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Sprint Store

  1. California
  2. Fair Oaks Electronics Store

Reviews, get directions and contact details for Sprint Store

Sprint Store

Story

INDIRECT

Address: 8909 Madison Ave #404, Fair Oaks, CA 95628, USA
Phone: (916) 459-2349
State: California
City: Fair Oaks
Zip Code: 95628


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Let me preface with that I have been with Sprint since 2004 with absolutely no problems and always have received amazing customer service. I went in for an upgrade and had to trade my old phone in, but because it had a less than 1/4" crack the charge was going to be $125. I simply was not going to pay it because I know people that have had that fee waived. I went back and forth with a manager on duty; if he was the store manager than he definitely needs better customer service skills. I have been a manager before, I understand policies, but you never let a loyal customer go out the door period. That is what happened Sprint let me walk, so I switched to Verizon. Never looking back.
8 years ago (10-12-2017)
I signed up for Sprint services, coming from At&t at the end of October 2017. There were many promises made to me and miscommunications. The first thing that happened was our phones sat at the store for over two weeks, because they called the wrong number to inform us our phones were in. Justin the sales associate who helped me, at your store located at 8909 Madison Avenue #404 Fair oaks CA 95628. He had sold me several accessories for the phone, put the screen protector on my phone then proceeded to ring up my bill, the computer system was down and he charged three different cards of mine trying to get them to work, none did, then he demanded I pay cash. I told him, I did not have any cash on me. Could he save my card information so we can leave with the merchandise or bill my account, both he and his manager Jessica said no that was not possible. Jessica then told him “that will teach you for applying the screen protector on before the customer pays” AS IF it were my fault your systems were down!! They then ripped the screen protector off one of the 4 phones we had just purchased and sent us on our way. I cannot believe your store manager has that poor of customer service!! During this time, we were NEVER told that we would not receive an actual bill that it was all through email and you have to set up the account online to even see the bill, nor did they bother to tell me that we would be charged $5.00 per phone per month for not doing auto-pay. They also signed us up for two additional phones, Justin had convinced me that it would not cost any extra, then he proceeded to sign the phone up for insurance. The first time my phone was disconnected I went into the store and Jessica helped me, this was sometime in December. She took my payment, but again NEVER bothered to mention, auto pay. She said she could not help me until my service was back up and running and sent me on my way. Then I went back into the store on January 13th and I spoke to Justin to complain about my bill, since it was over $250 more than we had originally been promised. He went through it with me and explained all the mistakes that were made and told me that I would have better luck getting the charges reversed by the customer service line. I then called your customer service line today, they refused to waive over $100 in fees that were charged due to disconnection fees and late fees, because we never received a bill and they would only refund $63.00. They were rude and not apologetic what so ever! I want all of the fees reversed that were charged due to not receiving a bill and an apology and somebody needs to give your team at the Fair Oaks store some serious customer service lessons! BUYER BEWARE there are many hidden fees with sprint! & the fact that you cannot use the internet or text while your on the phone is a huge inconvenience. Their service is far worst than AT&T and I am sorry I left AT&T........
7 years ago (22-01-2018)
WORST CUSTOMER SERVICE!!! Walked in the door and waited for 10 minutes to be help. The manager, Jessica George (I wrote down her name so fast), stood there and waited until the next employee came out from the back and told him to help me he didn't get what was going on. As him and I are both getting frustrated she finally gets off her ass to help the customer. Didn't give me a solution for my problem. When she talked to me I felt like I was 5. Rudest person in sales I've ever seen. Hello Verizon!
7 years ago (18-01-2018)
Stopped by this SPRINT store on the spur of the moment after cancelling my ATT service next door (whose service SUCKED). Talked to Nick. Liked what he said! Taking my girlfriend back there after work to get hooked up.
8 years ago (26-09-2017)
My husband and I recently made the switch from Verizon to Sprint. Initially we just went in to ask a couple of questions about Sprint's iPhone leasing program and upgrade allowances. After about a gazillion questions, we decided to make the switch from Verizon to Sprint resulting in about a $60 a month savings. We could not be happier with the call coverage and personal service we received. The staff at this location, specifically Jonny, was incredibly knowledgeable and patient as he sat on the phone for over 30 minutes with Verizon to verify my account change (I apparently forgot my password) so that I could keep my number. Thanks again Jonny!
8 years ago (10-07-2017)
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