Sprint Store

Reviews, get directions and contact details for Sprint Store

Address: 3215 Elida Rd, Lima, OH 45805, USA

Phone: (419) 331-9596

Website

State: Ohio

City: Lima

Zip Code: 45805

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Real nice and helpful, didn't have all in stock that needed but personnel very nice

 7 years ago (06-05-2018)

This has store has displayed the absolute WORST customer service I have ever experienced.  I called this store for help with a broken screen on my phone, and the sales representative could not have been any less helpful whatsoever.  This store has made me (A customer of Sprint for 7+ years) truly consider switching wireless providers.   The representative Actually HUNG UP on me! I was absolutely APPALLED.  If you live in the Lima,OH area... use the Harding Highway locating in the Eastgate side of town. The representatives at this store are always extremely polite and will help you to the best of their abilities.

 8 years ago (02-12-2017)

I was locked out of my iPhone 7, went into the store for help and received none. Was told that because I hadn't purchased insurance for the phone  there was nothing that they could do for me. The phone is less than 2 months old. I was informed that Sprint only warranties the phone for 14 days. First of all insurance is for if I do something to damage the phone not a malfunctioning defective phone. They didn't offer to make a phone call to Apple in fact they (the manager and the tech.) never came to see nor ask me what the problem was, everything was via a sales associate. Their solution was for me to take the phone to Columbus, Ohio or some other Apple store to get it fixed or replaced. This was the second time that I visited the store to resolve my concern. I informed the sales associate that I would NEVER deal with Sprint again and I've been a customer since Sprint first offered cell phones to Ford Motor Co. employees. I took a chance and visited the Harding Hwy. store the next day and the customer service there was outstanding TREVOR SMITH, Sales Associate said that if I would give him a couple of hours that he would have my phone fixed, true to his word he did just that....THANK YOU TREVOR!!!! Because of the treatment that I received on Elida Road I will inform everyone that I know NOT to deal with that store, there is NO SERVICE AFTER THE SALE!!!! Even though Trevor was outstanding I am still mulling over the decision to transfer to VERIZION...
I can't give the Elida store a true rating because there isn't a score low enough for me to do that even one star is to good.

 8 years ago (10-10-2017)

Nice people Don't explain what new book will be very well tho. VERIZION BE A BETTER DEAL NOW

 8 years ago (10-12-2017)

Great experience!! Jessica was very helpful, went above and beyond. Best customer service!!!

 8 years ago (28-10-2017)

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Sprint Store

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