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Sprint Store

  1. Georgia
  2. Zion Store

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Address: 2007 Mt Zion Rd, Morrow, GA 30260, USA
Phone: (770) 472-2020
State: Georgia
Zip Code: 30260


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Reviews
I have been to this store 4 times in the past 4 months because my phone is not maintaining a satellite connection. Each time I have been, not only were the associates inattentive, they also were unable to solve my issue, and were all inconsistent as far as what my options were. The staff here does not care about your phone issues, they are poorly knowledgeable about sprint services, options for repair, and they lack the services or phones necessary to help resolve your issue. I hate sprint and am going to switch providers. Worst, absolute worst, retail experiences I have ever had. I would give 0 stars if that were an option.
8 years ago (06-11-2017)
I have been with Sprint for well over 10 years, I have 3 lines. I cant believe the horrible service I recieved at the Mt Zion location. I went in to get an upgrade today. There was absolutely no customers waiting when I arrived. After waiting for over an hour and a half to be called, the horror began. After 45 more minutes of signatures and set ups, I was told they could not transfer my datat from my old phone to the new phone, this is from a Galaxy Note 5 to a Galaxy Note 8. Then I was told it would take another 3 hours to have my items transferred over. I told them i did not want the upgrade because I did not have another 3 hours to wait in the store. I then asked to speak to the supervisor, his name is David. David was useless, instead of de-escalating the situation, he made it worse. Lets put it this way. The way I was treated in the store by David, I would rather pay the $275 cancellation fee per line (i currently have 3) than ever deal with Sprint again. ***** Beware new customers, they are horrible*****
8 years ago (02-11-2017)
A Lil Slow For Ppl Who Walk-In, But Ppl With Appointments Gets Faster Service...
8 years ago (08-10-2017)
Buyers stay away from Sprint . We are now about to go back to Verizon . We switched over to Sprint on the 21st and are expected to pay a bill on the 14th . That 8 days of service that I did not have . Those 8 days I was using Verizon . Called on Monday to a supervisor on a 1800 number . She gave us a confirmation number , stating that our phone bill would not be due until the 21st . Today is the 19th and the main line is cut off . We called the mt Zion Corp store which is what another store told us to do . And this VERY RUDE lady was on the phone being loud and not wanting to help us with the situation . And even hung up on my fiance . I WILL NOT KEEP THIS SERVICE ! I WILL NOT BE TREATED BY WHAT THEY CALL "CUSTOMER SERVICE." Thanks but no thanks you can have that plan .
8 years ago (19-08-2017)
Horrible customer service. Came in to get help with my phone and have sat in here for over an hour without getting any further than a rep asking for my name and telling me to sit and wait for my name to be called while they talked and joke amongst themselves, played on their phones, and went to lunch.
8 years ago (05-10-2017)
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