St. Luke's Urgent Care

Reviews, get directions and contact details for St. Luke's Urgent Care

Address: 11550 Olive Blvd, Creve Coeur, MO 63141, USA

Phone: (314) 542-7690

Website

State: Missouri

City: Creve Coeur

Zip Code: 63141

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Update Info

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Reviews

Virtually no wait, exceptionally clean and friendly. Everyone the I came in contact with was way nicer than they needed to be, and extra conscientious. Highly recommend!

 7 years ago (13-01-2018)

Staff have always been helpful with fast service each time I've been here.

 7 years ago (21-04-2018)

Went into this urgent care feeling absolutely miserable, they looked in my ears and throat and listened to my lungs and decided I was perfectly healthy. They sent me home. The next day I  was still feeling terrible so I went into a different urgent care and they assessed me and tested for influenza and strep. Both came back positive. With how common both the flu and strep are right now I feel they should have at least tested for these before sending me home.

 7 years ago (06-01-2018)

TLDR: DO NOT GO HERE!
Was here for my son in June 2017. He was 3 years old when this happened. AVOID St LUKE altogether if possible. They are scammers, they are deceivers, they are liars. Will charge for doing NOTHING!

Now the event:
My son hit his chin to the edge of the bed while running around and was bleeding. His chin opened, so we had to do something otherwise it would leave a big scar. We did not want to go to ER, since ER makes you wait for hours, and charge a lot of money for even the tiniest thing they do. 

First thing, the nurses see the child bleeding, but still are busy with paperwork! Wait 15 minutes for her to fill in my info. I already gave her my drivers license and insurance card. Hey my son is bleeding for god damn’s sake. You already have my info and cards and id. Just help him first and I can sign your damn paperwork later. But NO! So we waited, he is still bleeding.

15-20 minutes later she is finally finished with her dissertation 😊 and brings me a paper to sign. And we get in. 5 minutes later the doc comes in. And they do a glue with a nurse in just 3 minutes. Easy! We are told to make him sit a much as possible so that the wound sticks together. We get out and I pay $25 as a copay. 

For 3 days we really made him sit down and watch cartoons. 3 days later the wound is already old and the glue falls off. We see that the wound is not exactly closed, there is some opening. We decide to go back there in case they can fix and think they are at fault. The nurse tells me that the wound is old and probably there is nothing to be done. I ask for a doctor and of course she doesn’t show up. Another nurse tells me that something might help, it will clips the wound. So I am hopeful and say yes let’s do it. I again sign another paper. Hell, they make sure they are getting paid there! We go in. Another doc comes. Guess what? She looks at it and tells me that there is nothing to be done. Hello??? Couldn’t you tell me this 2 minutes ago. No, they will charge me for this! Easy money. She talks for like 10 minutes, holding us there for nothing. She also tells that many of these kind of wounds do open up. I am not sure whether she lied there, but I trusted her. She puts some ointment on the wound and let us go. I even forgot the little tiny package there. A damn ointment!! They receive it probably for free or for very little. I know what is coming towards me, but let’s see.

After 2 weeks or so I get the first bill. But the unexpected is this: After another 2 weeks I receive another bill, this time for the second visit. Guess what: it is twice as much!! In the first at least they did something. In the second one they did not do anything at all, and I still get charged, even more than before!!! I am just speechless. By the way the total charge for each of them is around $1000. After the insurance pays some, and knocks off around $800, it goes down quite a bit. Lol, charging $1000 for chatting! How fair is that? 

(Another interesting thing of the healthcare industry in the US. You are charged a large amount and the insurance knocks off or does not accept a significant portion? Then, that portion was not worth charging to begin with, right?)

After complaining, they put me into contact with the Royal St Luke complaint line which stole an hour from my life talking to me. Lo and behold this also didn’t solve any problem at the end. Wasn’t expecting anyway. If they were decent, honest persons they wouldn’t charge me at all for the second visit anyway, or charge me a tiny amount. Her talking to me was worth hundreds of dollars!

So this is my experience with this St Luke Urgent Care. You wanna get scammed, go ahead and visit this place, or this hospital. Good luck!

 7 years ago (04-02-2018)

I have gone here twice - both instances on a weekend.  The nurses and physicians have always been extraordinarily nice and accommodating.  I am a physician and I feel they have asked me good questions, did appropriate evaluations and made good recommendations.  I would recommend to friends and family.
  
 8 years ago (17-06-2017)

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