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Staples

  1. MA
  2. Great Barrington Home Goods Store
  3. South Lee Furniture Store

Reviews, get directions and contact details for Staples

Story

So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, and phone repair services.

Address: 740 Main St, Suite 1, Great Barrington, MA 01230, USA
Phone: (413) 644-0235
State: MA
Zip Code: 01230


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Reviews
The store is alright, the employees are helpful and great, but the store smells like chemicals and toner. It's got to be unhealthy for the employees to be in there all day. Please install air flow equipment Staples.
10 years ago (09-02-2017)
This is by far the worst Staples location I've ever been to. Who's fault is it? Obviously the store managers. The site is dirty, disorganized, and the staff are hostile and unhelpful. This is not their fault, it's just human nature when understaffed, underpaid people work in conditions like this. They are unhappy, frustrated people who take it out on the customers. Don't believe me? Go to this location and find out for yourself...
10 years ago (14-07-2016)
This is my preferred Staples location. I find the staff friendly, knowledgeable, and helpful - especially compared to the staff at the Hudson, NY and Colonie, NY locations. I often drive a few extra miles to go to this store, especially for architectural blueprints. They are the only ones that can get them right.
11 years ago (11-02-2016)
Avoid this Staples. The staff has no idea what they are talking about, sell the wrong products, don't seem to give a crap. My husband bought me a computer for my birthday when they first opened. He told them that and asked them not to call when it was ready. They called, and ruined my surprise. I came into buy an other computer. I needed a few extra things added to it. They said they'd call in a week. Two weeks go by, I call, and oops, it was ready, was sitting on the floor in the back room ($1000 by the way). Most recently, I send my husband in with a note to buy an IPAD AIR 2 case. He shows the note to the employee who picks out an IPAD Air case. Wrong. When I called to find out if they had an IPAD AIR 2 otterbox in stock, I was placed on hold for five minutes before I could speak to someone. This place is the worst. Staples should either invest heavily in their staff or just close the store if they are not going to stock it well or staff it well.
10 years ago (08-06-2016)
This store has the worst customer service. It is understaffed with untrained employees. Every time I walk in to pick up an order or buy something, there is some problem. 5/16/14 Today I went to the GB Staples to trade in two phones with their well publicized electronics trade in program. I went to the tech desk where I saw a flyer advertising this. The e-tech was busy with another customer. I waited there close to 20 minutes. Three sales associates walked by me without acknowledging me or asking if I needed help. I felt invisible. Another sales associate walked through the front door and got ready to do his shift. He stood at the register looking around for a few minutes and finally asked me who I was waiting for. I told him, "anyone who will help me". He went into the room with the security mirror in the front of the store and got a team supervisor. She knew nothing of the program and phoned another store for help. I waited. Then she phoned another store. Finally she got the right screen on the computer to answer questions about the phones. She called another team supervisor for help. He found the laminated sheet that was lying on the tech counter that listed the model of phone with the amount of credit. It took 10 more minutes to determine the type of phones (I had two identical phones). It was determined that the credit would be $40 per phone, and she told me that that amount would go to the purchase of another phone, but that was not the terms that were stated on the poster. Oh my, another dilemma. She had never issued an e-card credit, so another phone call was made to another Staples. Wait more. Again, the computer wouldn't function to process the credit. She moved to another computer and plugged in all of the information again, only to tell me that the phones were worthless and to recycle them. This whole process took over an hour of aggravation. Shouldn't the two supervisors of the store know the functions of each department within the store? I have been to several different Staples and this one takes the cake for horrible customer service with untrained staff.
13 years ago (16-05-2014)
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