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Staples

  1. Illinois
  2. Glen Ellyn Furniture Store

Reviews, get directions and contact details for Staples

Story

So much more than office supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services.

Address: 539 W Roosevelt Rd, Glen Ellyn, IL 60137, USA
Phone: (630) 790-0989
State: Illinois
Zip Code: 60137


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Reviews
I was in there store last night when a improperly installed display hit me in the head. Spoke to three people THE FIRST LAUGHED AT ME AS I HELD MY HEAD as she thought I was kidding then as I was dazed and upset the supervisor came up didn't like the fact that I was irritated as I pointed at her and the display and told me "not to get in her FU***N FACE" (nuts or what? I'm the injured party ) She looked like a motorcycle chic who was about to hit me!!!! She set up the rickety display TO FALL AGAIN IM SURE, IT WILL FALL AGAIN!!! I backed off then spoke to someone else in authority who was pleasant but refused to give me a regional manager or anyone I could escalate this to.NO ONE ASKED IF I WAS OK, What a group. I went home with my scalp pounding got a headache which went away at 7 a.m..... I should of called the cops as display is dangerous. But if staples reps they don't care what am i suppose to do?' Im posting this so if a small child or another person is injured I can provide this info. for their action. THIS HAPPENED BETWEEN 6:30 & N 7:30 p.m 11/10/17. THERE SHOULD BE STORE VIDEO. My wife wanted to go to the hospital but it seemed ok. Also she thought we should go back and take pics of the display but I didn't want to get into it WITH THE STAPLES MOTORCYCLE CHIC......................
7 years ago (11-11-2017)
The store was clean, well organized, and had an inviting vibe to it. The employees were all very professional and helpful. In particular, the employee by the name of Matthew was extremely helpful in helping me both find what I need, as well as answer some of my questions with regards to a few different office products. PS: I passed several other office stores (such as Office Depot) because I have had bad experiences there. This store was so inviting and helpful I'm a customer for life :)
9 years ago (20-09-2016)
terrible if you are a disabled customer! I am used to young employees not being particularly helpful to people with disabilities who can't do the same things the young people can do, and need some extra help occasionally, but SOME of these employees are unusually hostile to requests for assistance. I assume they're getting paid to do work, and are not volunteers, but the employees at this store are unusually unhelpful. After using up all my energy walking around trying to find file folders one day about a week ago, I noticed three healthy-looking employees standing around hanging out together. Two girls were guarding the cash registers, but one guy seemed to be just talking to the girls. All I did was ask if one if the three could get me a box of file folders and a box of hanging files explaining I had difficulty walking, couldn't seem to find them where they used to be, and couldn't walk back to the end of the store again. They guy first said he couldn't because he didn't know what color file folders I wanted, instead of suggesting he could ask me, I just told him I didn't care, next, he couldn't do it because he didn't know how many file folders I wanted, I said how about a medium sized box? when I reminded him I needed a box of hanging files, too, I thought he was going to lose it. He couldn't do that, either, because he didn't know how many hanging files I wanted (there might have been some explaining to him of what hanging files are strange for an employee of an office supply company - I think the cash register girls helped to explain.) I said to the guy, who was glaring at me by now, please just bring the smallest box there is. This time, I called in advance, and asked where the file folders are in the store, since Stapes doesn't have aisles, and I was told they are in front of the sign that says Papers. I wasn't familiar with the sign that says Papers, I asked if someone would be willing to bringherea medium-sized box of Manilla file folders to the front desk so I could just pick them up within the hour and not have to wander around or wait (there are no chairs in the front of Staples, and not being able to sit is a problem for some people with severe disabilities. A guy said sure , he could do that, and I arrived w/in an hour but there were no file folders at the front. After waiting for them to arrive, I asked the customer service girl if she could just run my car as a credit so I didn't have to walk around a barricade to the cash register. Cashiers have done that at Trader Joe's and other stores - I sid down for a rest then sign a receipt when thy are finihed, and there is no need for putting in a pin. But the Stalples customer service girl said "No I can't do it." I said it was fine with me and other stores do it this way, so why can't you do? She stared at me blankly for a while so I repeated the question. Finally, she said, "I can't do it unless you are here (where the cash register is.) I don't know if this was a passive-aggressive response to me asking someone to bring me file folders, store policy for the treatment of disabled customers or just her. I was parked right outside with my disabled license plate; if they didn't believe me, they could have asked. The employees at Jewel, where I had to stop for a couple of things afterwards, were completely different, as they always are. No matter which Jewel it is, the employees are kind and helpful to people who need a little bit of help loading their groceries in their car or finding an item, even the employees who are 20-something! - the same age as the Staples employees. My children are Millenials and if I ever found out they were treating disabled people like these Staples employees do, we'd have words about basic manners. I'll never again spend my money (which is worth the same amount as anybody else's money) at the Staples store on Roosevelt Rd. in Glen Ellyn. There are plenty of other places to buy pens and file folders at a lot better prices at without the employee rudenesss.
8 years ago (10-04-2017)
Great store location. I come here for the cheap copy and print!
9 years ago (29-10-2016)
Clean and organized.
8 years ago (11-02-2017)
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