Star Nails

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Address: 5745 Crain Hwy, Upper Marlboro, MD 20772, USA

Phone: (301) 574-4599

Website

State: Maryland

City: Upper Marlboro

Zip Code: 20772

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

This place is so slow. They don’t have enough workers. You literally wait 45min to an hour to be seen. Even if you only need eyebrows. They don’t acknowledge you, you sign in and wait. I have seen so many people walk out which I had to do yesterday.

 7 years ago (05-05-2018)

This place is horrible. I went on a Tuesday at 1pm during my lunch break to avoid wait time.

 The “technician” I had was terrible. I first asked if they could do natural ombré nails and she said no because they didn’t have different colored powders. So then I asked if I could get clear gel top coat ontop of regular nail polish, for an extra $5 she told me yes(which is usually normal when I request this at other salons). 

When it came to shaping my nails she didn’t even ask me what shape I wanted before attempting to cut my nails down, so I had to stop her and let her know I wanted them pointed but also not too long. Well she cut them too short to make them pointed so she asked me if coffin shape was fine and I said yes. She then proceeded and barley cut the tips at an angle to make it easier to shape into the coffin style after applying the acrylic. She also put so much acrylic on my nails that they ended up looking unnatural and thick when all said and done. She shaped my nails into SQUARE shape and when it came down to painting my nails she put the gel clear coat on top of the acrylic nail and not the polish. I honestly didn’t say anything because I thought she had a specific way of doing things. Not to mention she made me put my nails under the UV light every time she put a coat of polish on. 

Then when she told me to got sit under the fans to let them dry. I then reminded her that I asked for the gel top coat ontop of the color, because honestly what is the purpose of it being ontop of the acrylic nail underneath the color polish?? She then told me that she misunderstood me but that it would be another $5 to get that done. At this point I could go buy my own gel top coat for the amount she wanted to charge me had I gotten it on top. 

So I walked in originally wanting pointed natural ombré nails, changed it to pointed nails with color polish with gel top coat but walked out with wet, thick, square shaped nails. Since I was on my lunch break I didn’t even wait for my nails to dry. I paid, left and not even 10 seconds out the door my polish was messed up. At this point I didn’t even care because I was so mad. I got to work took the rest of the polish off, went home re-shaped&re-painted them. I don’t care how desperate you are to get your nails done. DO NOT COME HERE!!!!

 7 years ago (18-04-2018)

Do not recommend literally waited for an hour to get my nails done and when I finally sat in the chair to get them done the lady was rushing why , I do not know , as she began filing the polish off she was going so fast i could feel the burn !! I ignored it in my head i was like if she makes me bleed imma be mad so then she began taking my nails off, again rushing she was legit hurting me with the cuticle nipper i told her politely like your hurting me , she was like their thick I was like ok but it hurts so she move on to the next nail and literally STABBED ME UNDER MY NAIL , I pulled my hand away and told her like u legit just stabbed me , she proceeded to tlk to her fellow coworkers In a whole other language And I was like ok, I'm gonna go somewhere else she just like ok!! I'm so mad !!! A hour of my time wasted and half taken off nails like nobody stepped up and was like I'll do them for you or nothing ! Like I'm so upset right now  ... pray for me !

 8 years ago (07-01-2018)

When I went in the store, I sat down to wait. Everyone else is right, there was no acknowledgement. I look over at the front counter, and it looked like it hadn't been cleaned for at least 6 months.  When I went back to get my pedicure, the seating wasn't all that. They asked if I wanted a brow waxing, I said no, then thought maybe.  Until I looked over at the room.  It was filthy ! When I got outside and looked at my feet, it looked like a child had done it.  You get what you pay for ! Also every technician there was speeding their language very loudly, never speaking to the client.  Very rude

 8 years ago (12-08-2017)

I see why there's a wait, bad customer service no acknowledgement. Made 2 of my cuticles bleed then said it was my fault I should have gotten them longer. How you going to tell me how long to get my nails

 7 years ago (14-04-2018)

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