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Starbucks

  1. Florida
  2. Olympia Heights Cafe

Reviews, get directions and contact details for Starbucks

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24531-229124

Address: 11585 SW 40th St, Miami, FL 33165, USA
Phone: (305) 227-6965
State: Florida
Zip Code: 33165


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Reviews
I love Starbucks and frequently come to this location because of it's drive thru service. However, today was the last time they receive any business from me. I purchased two items and gave my credit card for payment. Immediately, I received a text message from my credit card company that a transaction had posted. The server gave me back my credit card and after handing me my coffee and food, she claimed the transaction had not gone through and she needed to process it again. I understand mistakes can happen and I was perfectly fine with waiting and trying to understand what had gone wrong with the payment. BUT the first instinct of the server and two other servers that came to help with the issue was to ASSUME I did not have sufficient funds on my card and I should use another one. After 15 min of accusing me of not have enough funds of my card and making me log into my account via my phone to check my account balance and see if a transaction had posted...it was discovered that the server has INCORRECTLY only charged me $0.09 and failed to charge the remaining balance on my card. As a business owner and someone who frequently handles customers, I can say that all three of the servers that attended me poorly handled the issue and made me, the customer, feel embarrassed and wasted a lot of my time. It saddens me that these people are representing such a good quality brand such as Starbucks.
10 years ago (13-02-2017)
My first time here just need the bathroom and was actually offered ice cold water neat
9 years ago (05-06-2017)
Here on business working night everynight i bought coffee before work service was fast friendly and order was correct every time.
9 years ago (11-05-2017)
Great place, excellent service, always clean. Employees are very educated and helpful.
9 years ago (22-05-2017)
Honestly the best Starbucks I've been to, they're open earlier and later than most other locations nearby. It's pretty cold inside, if you plan on staying for a while make sure to bring a sweater. Baristas here make you feel like family. They've got the best Juans
10 years ago (18-02-2017)
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