Starbucks

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Address: 4468 Chamblee Dunwoody Rd, Dunwoody, GA 30338, USA

Phone: (770) 455-1218

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State: Georgia

Zip Code: 30338

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Reviews

I love this Starbucks location to grab a coffee and get some work done. The way the store is set up is great for working. Coffee and service is great as always.

 8 years ago (29-08-2017)

I really like Starbucks and this new location across the parking lot from the old spot, that is now an AT&T store is much nicer on the inside.  Unfortunately because of the need for a Drive Thru for our car centric society limits the outside seating area and makes it much less enjoyable than it was at the old location.  The Drive Thru also makes walking up to the front door a little more challenging in terms of dodging cars. 

 8 years ago (29-07-2017)

I am tired of the issues every time I come to this place. The staff could care less that you have waited 15 to 20 minutes for your breakfast sandwich. They priority the drive thru over mobile orders and then forget about your order until you remind them. 

Today was the last straw. I ordered via the app, and tried going through the drive thru. At the menu where you place your order I told them I was there to pick up my mobile order. They guy was kind and told me he found it and that I should pull up to the window. 5 minutes later, at the window, they had no idea who I was and asked me to pay $4. I told them it's a mobile order and then they remembered and gave me one sandwich and my drink, so I waited for the 2nd sandwich. The guy looked at me confused and I told him that I was waiting for the 2nd sandwich I ordered. He then said, "Oh right, we ran out of that sandwich. Pull around and we'll fix it".

Already mad I was not told earlier (nor was the app updated to show its not available), I pulled around where there was no parking. My wife stayed in the car and I walked in. I waited 2 minutes before anyone acknowledged I was there about the missing sandwich. They apologized, and offered me one other sandwich option, which I did not want. I asked for a refund, which they gave me. But, all throughout they had a very careless attitude about the mistake they once again made.

I really like their food, but it's a bad way to start my day. I try to be patient and understanding, but something wrong has happened the last 5 times I've come to this location. I've been here during the week, weekend, morning, and lunch. Same story every time.

I have decided to not visit this location again. And I hope, that some say Starbucks decides to run their business with the customer service and integrity of Chick-fil-a.

 8 years ago (27-08-2017)

I'm here almost everyday! & thanks to Antonio coming up with new ways  to drink the perfect cup of coffee 😄 gotta love it!

 8 years ago (25-06-2017)

cars in drive thru. Waited 10 minutes to get a coffee.

years ago (18-10-2017)

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