Starbucks

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Address: 11716 W Broad St, Henrico, VA 23233, USA

Phone: (804) 360-0844

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State: Virginia

Zip Code: 23233

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Reviews

This Starbucks is absolutely amazing. No matter what anybody says. Everyone strives to get you what you need in a nice and timely fashion. I will always go to this Starbucks. Each person is a precious snowflake 😄😄

 9 years ago (21-10-2017)

Looks like this is a training place for the beginners in Starbucks. Nowhere in the country have a Starbucks' white chocolate mocha tasted bitter except here. There were two gals at the shop and one was busy taking drive through orders while the other served customers inside the shop. There was just one guy before I entered and I was shocked to see a Starbucks so not busy at all. I should've known better. The gal had no idea about what she was doing. She took over 7 mins to give me one white chocolate mocha with ice and after all, it was bitter! I went back to her and told her this is not how mocha tasted anywhere in the US. It was never bitter the countless times I had it before. She told she will make another one and I observed that it was written 7 mocha shots on my cup. Then she turned around and asked the other gal how many shots of mocha she needs to put my drink, she said 2 shots. I then understood why mocha was bitter. She gave another drink in next few mins and it tasted exactly the same as the before drink. I went back and told her the same and asked her to put in some sweetener at the least. She put in some and it tasted just a little better. The gals were slow, lethargic and didn't even greet customers. All those things are worse but only next to their quality of work. I don't recommend this place at all.

 9 years ago (05-10-2017)

Is there a way to give zero stars?! This place is a joke! I ordered a venti, extra caramel, caramel macchiato and it literally took 15-20 minutes for me to get my drink. Then when I got it (I was the only customer inside waiting for a drink), it was a grande. I even asked the girl (Kristen or something) who took my order if she made sure that it was a venti. After I asked, she rolled her eyes at me and then gave me a fake smile. No one says hi when you walk in the door or even tries to get to know you. I watched one employee argue with a customer the other day right in front of everyone. There's one red headed girl in there who acts like the customers should be serving her the drinks. Guess she forgets that we provide her paycheck. Typically I will give a place three tries before I write it off, hoping that maybe I just got them on a bad day. The problem is that with the people that work there: Everyday is a bad day!

 9 years ago (26-08-2017)

this guy got me bent. i don't know what he on, but he on something. my drink was $4, so i gave him a $20 bill. he give me a $1 back, I was shook. so I told him he gave me the wrong change, he started making this dumb excuse saying that I gave him a $5 bill, um no like i would know if i gave you a $5 bill. long story short I'm never going to that Starbucks ever again.

 9 years ago (22-06-2017)

Used to work there but recently quit due to poor management. Horrible treatment and obvious sexism within the store. Sad because I used to love working there... oh well. When's there is new management let me know so I won't be uncomfortable in the area anymore.

 9 years ago (05-05-2017)

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