Starbucks

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Address: 190 Lake Dr E, Chanhassen, MN 55317, USA

Phone: (952) 294-8040

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State: Minnesota

Zip Code: 55317

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Reviews

I don't normally share reviews unless the problematic or exceptional service is consistent.  I also only provide feedback in hopes it gives places a chance to improve (or continue) its practices in a way that will benefit the business.

This Starbucks location has been consistently, and exceptionally slow with orders ever since I moved to Chanhassen. Additionally, they get orders wrong more than they bet them right.

When they first opened the location, I tried to give them grace for new staff, systems, and set up.  But that grace has expired.  I avoid this location at all cost, usually preferring to go to eden prairie.

I would encourage management to inspire a "get with it" attitude with the staff that continues to seem fazed, confused about what they're doing, or disinterested in working.  There aren't business professionals that would love to grab a coffe on the go, but will refuse to do so when the cost on their time exceeds the benefit of the drink.  Over the weekend, my wife and I decided to give it anther try, but my expectations were not only met, but exceeded as I waited over 8 minutes for pumpkin spice latte, and longer (at least 12 minutes) for a sandwich. 

I would love to see this location snap out of it and provide the same attention to their customers as other locations seem to do so well.

 7 years ago (15-10-2017)

Great store! Super friendly staff. I've had to wait a few times, but I've noticed it's not because of understaffing or slow workers, it's because there's a mosh pit of people waiting for their drinks. Especially mobile orders. the baristas are working hard, there's just so many people ordering drinks. But it's still my favorite store. The baristas know me by name!

 7 years ago (17-09-2017)

I came inside to order Monday at 9am. Nobody was in line in front of me and there were 2 or 3 cars in the drive-through. There were 4 or 5 workers. I was able to order immediately, but it took over 5 minutes to get my drink. The workers were spending all their time looking at each other, talking to each other, laughing and NOT working. A little more focus on doing their job and providing a better customer experience would be nice. 

 8 years ago (13-06-2017)

Some lady got my order wrong and she gave me attitude and rolled her eyes when I couldn't hear her over the loud noise that was going around the place. It's not my fault you speak very quiet. I'm also sorry that you hate your job but that doesn't mean you take it out on the customers, lady.

 8 years ago (18-07-2017)

Nice atmosphere, good coffee and friendly staff

 7 years ago (05-10-2017)

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