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Starlight Cottage

  1. Sherman Oaks
  2. Encino Lodging

Reviews, get directions and contact details for Starlight Cottage

Starlight Cottage
Address: 5450 Sepulveda Blvd, Sherman Oaks, CA 91411, USA
Phone: (818) 786-4722
State: California
City: Los Angeles
Zip Code: 91411


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Reviews
I found the blanket was like a decoration. It was Jan 2018: a cold and rainy day. We wanted to use the Heat function but it did not work. When I pressed on Heat > the unit turned off. Otherwise just the fan worked > the room was a bit cold. Everything was clean!
7 years ago (09-01-2018)
Very small room for a big price but compared to nearby competitors, quite adequate. Yes, it's old, but a recent remodel makes it 'cozy' and the staff are friendly and efficient. Was clean and completely bug free for my visit.
8 years ago (01-11-2017)
Quiet cozy. Efficient. Small cute themed rooms.
7 years ago (13-02-2018)
Bare bones, very basic, cheap. But clean, free WiFi. Good if you need an affordable no - frills nite.
8 years ago (13-12-2017)
DO NOT STAY HERE! If I could leave a ZERO star rating I would. Upon checking in (May 2017 for a two nights stay) ... I was flabbergasted at how run down and scary this place is. The rooms DO NOT reflect the nice rooms as pictures shown on their website. At first I was given room #11. First indication that I should have left right then and there was that they had doorknobs and that they were old and loose. What if a past guest made a key?? I couldn't get in at first. It thought MAYBE??? they gave me the wrong key?? After fumbling a bit longer I finally got in. First impressions ... ew! The room was drab and the air was stale. I walked into the bathroom and noticed the shower stall was covered in black mould. Back in the room I looked up at the ceiling and saw a trap door leading to the attic ... and when I pushed on it ... it OPENED. There was no lock for the trap door! I went back to the front desk and asked for another room. This time I was given room #7. The only difference from room #7 and room #11 was that there was no trap door on the ceiling. Again the room itself was drab and stale, and again ... black mould all over the bathroom shower stall. By now, I had REALLY bad vibes from this place. I didn't dare sit on the bed for fear of possible bedbugs or cockroaches. I decided that, for my safety, I was not going to stay there. I went down to the front desk and asked for my money back. They would not refund my money. I had paid $220usd for a two night stay. The person who checked me in originally claimed to be the manager NOW told me that the manager was on vacation (conveniently) and would refund me next week. I called my credit-card company to try and cancel the transaction, they said the charge was in the pending stage and couldn't do anything for me at the moment. I immediately booked another place and left. Fast forward three weeks later. My credit-card company said that I must first try to get my money back from the motel directly. That they cannot do anything for 15 days after the charge has been posted to my account. long distance call after call ... the manager is still on vacation ...??? Seriously??? They said that they manager has decided to extend their vacation? Even as of TODAY ... the manager has not returned from vacation. SO I called my Cc company today and started a dispute on the charge from the motel. Let's see how long it takes for me to get my money back. I did check in to another motel within 30 minutes of leaving Starlight Cottage. Hopefully the cc company see's this and KNOWS 100% that I did not stay. NEVER AGAIN!! STAY AWAY FROM THIS PLACE!!
8 years ago (13-06-2017)
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