Steve Madden

Reviews, get directions and contact details for Steve Madden

Address: 500 Port of New Orleans Pl, New Orleans, LA 70130, USA

Phone: (504) 524-5927

Website

State: Louisiana

City: New Orleans

Zip Code: 70130

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

While entering the store I wasn't greeted. I had to actually grab an employee to help me with a size of a heel, when I asked her certain questions she copped an attitude and told me I can go online and look. She wasn't knowledgeable of anything that I asked her. This is mostly why I shop online with Steve Madden all the time. Inside store associates always be cute but plenty of bad attitude.

 7 years ago (16-02-2018)

By far the worst customer service I've experienced at a retail store. There were 2 employees working at the time; a girl (Brittany) checking me out and another male manager. They didn't have one pair of shoes in store so I decided to order them and have them sent to my house. Brittany had no idea how to order for delivery, which is fine, but the manager was very unhelpful to her and she ended up just writing down my order on paper (which should have been a red flag to me but I wanted to give the process the benefit of the doubt). After 2 weeks, 4 phone calls to the store, and just as many promises that the order had been made, I have still received nothing. I'm still trying to get a refund for the shoes now but it has been a really disappointing and frustrating experience. I wouldn't suggest anyone to shop at this location.

 8 years ago (19-05-2017)

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Reviews, get directions and contact details for Steve Madden

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