Sunnyside Veterinary Clinic

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About

Sunnyside Veterinary Clinic provides Sick Animal Care, Spay & Neuter, Animal Dental Care, Animal Emergency Service, Animal Vaccination and 24-Hour Emergenc

Story

Sunnyside Veterinary Clinic provides Sick Animal Care, Spay & Neuter, Animal Dental Care, Animal Emergency Service, Animal Vaccination and 24-Hour Emergency Service to the Idaho Falls, ID area.

Impressum

Sick Animal Care, Spay & Neuter, Animal Dental Care, Animal Emergency Service, Animal Vaccination

Address: 629 W Sunnyside Rd, Idaho Falls, ID 83402, USA

Phone: (208) 523-2513

Website

moc.cinilctevedisynnus@ofni

State: Idaho

Zip Code: 83402

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I love this vet clinic. They have been so gentle with my dog and cat. The vet, Dr. Nield, is very knowledgeable and kind. He takes the time to explain what is going on, what the options for treatment are, and which treatment option he recommends and why. The staff are all friendly and professional. They know how to handle and comfort upset pets. Amazing vet clinic I highly recommend Sunnyside!

 9 years ago (22-11-2017)

We absolutely love Sunnyside vet clinic! The staff is all so kind and friendly. I really feel like they go above and beyond expectations. Just last time I was in for a teeth cleaning for my dog her nails were getting long and I hadn't gotten around to cutting them yet and they cut them and didn't charge me any extra I was so happy!

 9 years ago (15-11-2017)

High quality care for pets. The staff is very knowledgeable and caring, and takes the time to answer questions about medications, effects, what to expect, etc.  Dr. Nield is a skilled veterinarian that also makes sure all my questions are answered about the technical aspects of a procedure (I just need to know!). My boxers' health can be quirky and I want to be sure they are around as long as possible, as healthy as possible.

 9 years ago (08-09-2017)

This morning I accompanied my mother to perform a very difficult task for any family. Euthanizing not just one of our family members but two. We arrived a few minutes early to the scheduled appointment knowing our beloved pets would need to use the restroom and knowing that procedure would be to check out prior to putting them to sleep. I asked my mother if she would like me to go inside and take care of the bill while she spent some time outside with our dear Daisy and Luke. Ultimately, I regret not just going to do this. 

As a veterinary technician for two of our other local clinics I was modified by the treatment we received upon entering the door. I expect the initial upbeat greeting from staff but this was beyond that. My mother, through tears, stated that we were there with Luke and Daisy. The receptionist laughed and asked if they were here for boarding. My mother could barely mutter no so I took over talking to the receptionist. I said no, stating that we had a 9:15 appointment for euthanasias. The receptionist continued to laugh and made a joke about clearly it was still morning and she was tired. I wish I could say that our experience improved but it didn’t. No from there the receptionist messed up the consent forms and made yet another joke at the painful expense of our loss. I was so estastic to be done dealing with her, thinking the experience would improve but it didn’t get any better from there. 

Either of the clinics I work at would have taken the pets last weight from the chart history seeing as they were just in the clinic. Instead the technician assigned to our room made my mother struggle to get each pet onto the scale not once offering to assist her. We were walked down a narrow hallway to the room where a doctor exited from another door and not once apologized for cutting us off. Inside the room was not even a blanket laid out for our loved ones. A tissue box was not provided or even offered to us. So I am thankful that I stuffed my pockets with some before we made the hardest drive of our lives. 
The technician could not have lacked any more empathy then that of the receptionist. She not once said anything like “I know this is difficult” or showed any signal to remorse for my family. My mother unable to answer her question so I explained why we had come to the decision we had with our elderly family members. This was the first time someone even acknowledged our pain and said just “sorry” and that she would return with the doctor in a little bit so we could say goodbye.

Several times we were made to answer questions we had already been asked from the time we set up the appointment the day before on the phone up until they euthanized the animals. There was no communication at all with the entire team of staff and clearly none of the decisions that had been discussed on the phone were even marked in the appointment. 

When the doctor entered they still did not bring a blanket for either dog, they did not offer us any tissues. They did not once try to explain the process or even ask if we would like them to. The whole process came across as a factory line. The technician clearly just wanted to do her duties and leave. This was even present in the way the technician went about doing paw prints. Not even allow my mother or myself a moment to say any goodbyes before grabbing a hold of our lifeless pets limb and smashing their paw into the clay. Something that we should have been asked if we even wanted. There was no “we’re sorry for your loss” or “we hope to see you next time under better circumstances” not an ounce of sympathy towards our loss. I swear the only person at this clinic with any compassion is their technician Tyler, and had I expected this to be such a atrocious experience I would have pushed my mother to use another clinic.

It’s hard enough to lose such a precious member of your family, let alone two of them.

Edit: My mother wrote a review after the doctor had the nerve to call and complain about mine not even an hour after our loss.

 9 years ago (12-11-2017)

I looked into different vets when we moved here. After checking out vets  Dr Nield was above all. I have used him for all of my animals. Recently I had to put 2 of my dogs down. Dr Nield was compassionate, understanding and patient with me and my fur babies. I will never use anyone else! You can tell he cares!

 9 years ago (27-10-2017)

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