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Sunshine Cleaners

  1. Downtown
  2. Royal Palm Beach Laundry
  3. West Palm Beach Laundry

Reviews, get directions and contact details for Sunshine Cleaners

Address: 224 Datura St # 220, West Palm Beach, FL 33401, USA
Phone: (561) 833-1682
State: Florida
Zip Code: 33401


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Reviews
Great service, answer all questions and did great job on my blazer in 1 day with reasonable price! My go-to when on wpb
9 years ago (05-01-2017)
Extraordinarily poor. A liability in fact... I took one of my shirts in to Sunshine Cleaners in West Palm Beach get dry cleaned on 8/14/12. There were no stains on the shirt. Upon picking it up a few days later, I noticed that there was an area on the sleeve where the color of the shirt was bleached out. I promptly took it back and they said they would send the shirt to the main headquarters to try and remove the “stain”. I returned again a few days later and they told me they couldn’t remove the “stain” and that the color was permanently removed. This was a $185 shirt that was now ruined. The employee told me she was going to have the manager call me the following work day to “make arrangements” with me. I waited several days and never received a call. I called them back and the employee told me again she would have the manager call me and that she would leave her a message. Another couple of days went by and I never received a call. I called back again and got the manager on the line. She said the color of the shirt was permanently removed, which I already knew. I explained to her this was an expensive shirt and it was now ruined. She said she would speak to the owner, Enrique, and she would have him call me regarding the matter. I waited several days again without receiving any call. I called the manager back and she said that she spoke to him already, but she would call him again and have him call me. I waited a few more days, and no phone call. I called the manager back again and got the same answer. I waited a total of 2 weeks and went back to the store to pick up the shirt. I then informed the manager that I still received no phone call. She said she didn’t know what to do but the company was going to accept responsibility for the shirt and I just needed to wait for Enrique to call. I told her that if he did not call me within the next day I would file a complaint with the Better Business Bureau. Enrique called me a few hours later. He told me that he needed to see the shirt at the headquarters. I informed him that the shirt had already been to the headquarters. He still insisted on seeing it so I drove there myself to drop off the shirt. I called the next business day to speak with him, as he did not call me. He informed me that the color was permanently removed from the shirt, again. He told me there was nothing he could do for it. I asked him if the company was going to reimburse me for the shirt. He said he could not do that. He said that these bleached areas could have been there before. I assured him that they were not, and that I didn’t even have bleach in my apartment. I told him that if the company was not going to reimburse me, I would file a complaint with the Better Business Bureau. He then said that he was trying to work something out with me, but if I was going to threaten him then he would not and it was my choice. I asked him what he was going to try to work out. He said maybe some store credit. I told him this was unacceptable that his company ruined this shirt and that they were not going to accept responsibility for it after they said they were, and that store credit was not going to come close to the cost of the shirt. He said that they were not going to pay for the shirt and that was final. I believe this is extremely poor customer service for a company that already claimed fault to now say they were not going to take responsibility, and that it is somehow my “choice” whether something completely substandard is going to be done about it or not. This is a dry cleaning business; this is what they do for a living. If they ruin a shirt, they should reimburse for the cost of it. Use this business at your own risk, they are obviously not accountable for their own actions.
13 years ago (13-10-2012)
I've been going to this cleaners for the past 18 months b/c they are convenient to where I live but would not recommend them. They are rather pricey, they don't bother getting stains out and when you request no creases in pants they don't bother to listen. I'm glad I'm moving or I'd seek out another cleaners...
16 years ago (12-04-2010)
They'll get your clothing clean but will often lose some of your clothing. Also, sometimes items won't be cleaned well but then if you send it back they'll re-clean it.
17 years ago (27-03-2009)
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