SunTrust Bank

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Address: 5224 Stewart St, Milton, FL 32570, USA

Phone: (850) 564-2931

Website

State: Florida

Zip Code: 32570

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Reviews

I have always had a good experience .Everyone is very helpful and nice.

 7 years ago (08-11-2017)

Never a good experience. I'm here once a month to pay a bill. I write the account number on the check and I send it through the chute. Then they clueless ask what I want to do with it. Um....deposit it. Then they send me BACK the check, and a deposit slip, and a pen. Really? 1. The deposit slip should have been in the tube upon arrival, then I would have filled it out and they wouldn't even question what I needed to do. OR...write the number on the deposit ticket for me. (hint...empty parking lot, only person in drive thru). If I was a bank that didn't care about growing the business, this is how I would respond to non-members. Poor member recruitment. Seriously, 12 opportunities a year to 'wow' a potential new customer.

 8 years ago (05-06-2017)

While I am on the fence about the overall rating for this particular branch location, I am not on the fence about my personal experience with one particular teller by the name of Suzanne. The other staff, such as the tellers, has always been a pleasant experience for me. However, the same cannot be said for Suzanne. I don't typically write reviews, but I feel the customer service...or lack of, I should say, is weighing heavy on my decision to possibly switch banks. She is loud, rude, and in my opinion, not very educated in her area of work, as one should be. The few times I have been into the branch, I have noticed her negative, nasty attitude and demeanor towards other customers and even at times, her co-workers. I also, on one occasion, overheard her talking to someone at her window, very poorly about one of her customers who has just left the building. Not only did I hear the degrading, and in my eyes, discriminatory comments, but as did the two other customers in the lobby.The level of professionalism on her end, is horrendous. If that corporation offers trainings on how to treat people, she would be at the top of my list of employees to send. I give this branch 1 star out of 5. This decision is based solely off my many horrible experiences with Suzanne. If she was not in the picture, this branch would easily get 5 out of 5 stars. It's amazing how one rotten apple, can potentially spoil the entire batch.

 9 years ago (06-05-2016)

The best on-line banking experience I've ever witnessed and experienced first hand.

 8 years ago (05-12-2016)

They still alow wed money to be drawn out of closed accounts for months. Even after they repaid the money and verified that the account was closed. Money still came out.

 9 years ago (08-11-2016)

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