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Sutherlands Lumber #1220

  1. Missouri
  2. Kansas City Hardware Store

Reviews, get directions and contact details for Sutherlands Lumber #1220

Sutherlands Lumber #1220
Address: 6709 Blue Ridge Blvd, Raytown, MO 64133, USA
Phone: (816) 353-2221
State: Missouri
City: Raytown
Zip Code: 64133


Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info
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Reviews
So convenient, great staff, good prices and a wide selection. The people that work there are amazing and so nice. It is obvious they enjoy their jobs.
7 years ago (11-04-2018)
My son and I drove to Raytown because this location had something we needed. The store is clean and well kept overall (the areas we were in) except for the outdoor garden area. It was pretty rough looking. Anyway, we found the items we needed quite easily but we needed several of one item and only a few were stocked on the shelf. We could see more stock on the rack above so we used the department call button to ask for assistance. It took a couple minutes for someone to arrive but no big deal. We looked at a couple other things while we waited. A young associate arrived just ahead of a gentlemen who looked to be the manager. They cleared the call button and we explained what we needed. Here is where things took a turn; the presumed manager gave me an incredulous look and walked over to the shelf. He asked several times what we needed. Each time I told him what it was, pointed to the last few on the shelf, and then pointed to the pallet above with many more that I was hoping someone could get down for us. He frowned and said he would have to get a forklift. I said we could wait and he frowned again as he walked away. We waited a while longer and after about 10 minutes I told my son we could leave and try another store (manager's attitude didn't sit well with me). My son talked me into waiting. Wait we did, another 5-10 minutes. Eventually the forklift came into view and the same gentleman brought down the additional stock. He did flippantly apologize for the wait but was in no hurry at any point to get the job done. Hopefully he was just having a rough day and our experience is the exception.
8 years ago (15-08-2017)
I work at Raytown Sutherland's and I can tell you you'll find one of the nicest and most helpful bunch of people here, including myself! If you ever need some helpful advice or supplies for your winter or summer project come see us at Raytown Sutherland's Travis W. Knotts
7 years ago (26-12-2017)
Wish they kept longer hours but I shop here a lot. I like not having to drive far out of my way from Raytown. The prices and selection and reasonable compared to Westlake.
8 years ago (27-08-2017)
Horrible customer service. The store manager was less than helpful. We waited an hour for them to find the stuff we were buying after we told them to take it to the front when we walked in gave them 30 minutes to bring it up and they didnt do that. They don't care they are wasting your time or money. Would not recommend coming to this store for anything. Would give 0 stars if I could. They went to load our stuff and part of it started falling off the fork lift so I ran over grabbed it so it wouldn't fall on the ground no one seemed to care at all. Will never come back to this place again. Customer service guy totally sucked was rude and was pissed off when I asked why it was taken so long after an hour. I was told to wait outside by the loading door and they told me if I was inside then I would of heard them trying find them on the radios. Uh what??? Yeah your an idiot!
8 years ago (17-03-2017)
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