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Syracuse Pool and Patio

  1. New York
  2. North Syracuse General Contractor

Reviews, get directions and contact details for Syracuse Pool and Patio

About

Retail, Installation, and Service Company of In Ground Pools, Above Ground Pools, Spas, Patio Furniture, Billiards, Grills, Water Testing & Chemicals.

Address: 7785 Frontage Rd, Cicero, NY 13039, USA
Phone: (315) 699-5211
moc.liamg@loopesucarys
State: New York
City: Cicero
Zip Code: 13039


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 10:00 AM – 2:00 PM

Update Info
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Reviews
In 2014, we purchased a Coast Cascade II Infinity spa from another dealer who, at the time, was carrying the product in the Syracuse area. Recently, we have been experiencing an issue with an overheating pump motor that is still under warranty by Coast Spa. Confused, initially, by what was causing the problem, I called the Coast Spa people for help and they redirected me to Syracuse Pool and Spa. Immediately, the supervising technician at SPP, Jim, came out on a very cold day -- the spa is full and running on our back deck --- and assessed the problem. A part controlling the motor needs to be replaced. Coast Spa in Vancouver was immediately contacted to send the part but have yet, for some reason, neglected to send it over a period of two weeks when daytime temperatures were hovering around zero for many of those days. Jim and his associate Luke have religiously come out to the house every other day to activate the heat pump for a short period of time to allow the water in the tub to heat, preventing the system from freezing. They are doing this all on their own as we wait for Coast Spa to send the part we need to fix the problem. I could not disagree more with those who feel SPP's Customer Service is terrible. I believe Coast Spa's Customer Service is terrible, but SPP has been amazing with regard to my issue. My only disappointment is that I didn't have the opportunity to purchase the spa from them. I would highly recommend SPP to anyone in the market for a new spa!
7 years ago (23-01-2018)
After reading all of the reviews we were hesitant about going but we understand that happy people are less likely to write a review. Our sales experience was a good one! We were greeted at the door and after talking at length with Denise and Jimmy we picked out a Spa for our home. We will be back for furniture in the future :)
8 years ago (26-06-2017)
The guys at Syracuse pool did a wonderful job, we are extremely happy with our new pool and patio! Never having installed a pool before, we didn't know what to expect. Bill and his team were very thorough in explaining the process. Bill gave us all the information we needed to decide everything from size and shape of our pool, to the type of filtration that best fit our needs. We also had a stamped concrete patio installed, and the mason educated us about the types of colors we could use and really helped us envision what the finished product would look like. It was such a pleasure working with all the guys at Syracuse Pool, we would absolutely use them again!
9 years ago (13-04-2016)
Gino was very helpful and knowledgeable with my pool water test and explained the results so I could understand how to remedy the problem
8 years ago (07-05-2017)
had above ground pool installed where I had removed our old pool of 25 years. Pool is level but there were many wrinkles in the liner and the installers said they would work themselves out over time. next spring more appeared and we called Syracuse pool and they also told us they would go away. Following spring more came and now there are lumps that stickup 4 inches in the bottom and no one returned our calls, so we went directly to the store. We were told they would supply the liner and we would have to pay for water an labor is they were to fix the problem. they wanted pictures of the bottom to prove our claims. No pics available as the water is cloudy because we can not vacuum properly due to all the limps and wrinkles. We sent letter to owned, called owner and called Garret who is responsible for above ground pools. NOONE has taken the time to come check out our claims nor have they taken the time to return any of our calls. NOT HAPPY WITH THE SERVICE. they took our money with no problem but now is seems they don't care about us.
10 years ago (29-07-2015)
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