T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 3621 California Ave Suite A, Bakersfield, CA 93309, USA

Phone: (661) 323-7624

Website

State: California

Zip Code: 93309

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Best T-mobile store! I usually go to the location on Niles but I experienced such horrible customer service from two girls that work there so I decided to go to this location.  I needed to get a new iphone. Everyone in there was super nice and attentive. The employee who assisted me was named Zack. He was very helpful and knowledgeable and I was in and out in less than 30 minutes with a new phone :)

 8 years ago (01-09-2017)

 Never gets too busy and I can get straight answers from the staff that I don't always get over the phone. I've had better experiences with some than others, however. One girl was texting throughout our interaction and seemed really disinterested in helping me.

 8 years ago (18-06-2017)

Sold me a iPhone 7 that does not work and barely had for 1 month

 8 years ago (07-12-2017)

I recently switched from Verizon to T-Mobile. That process was painless, albeit lengthy with schizophrenic back and forth nonsense with store staff. Additionally, their selection of phones leaves much to be desired. We do live in a fantastic age where we have $200-400 phones that actually work, but instead we get sub $200 garbage, and then the latest offerings from the most well known OEMs. 

As such, there is a huge gulf between the two, with little recourse but to shop at Best Buy, or an Amazon for great functioning, budget friendly phones. One more thing, however, my interactions with the staff have been adversarial at best, and I really feel like they're not putting me first in our interactions. Even the illusion of being respected would be nice. But all I feel when I come to this location is frustration because it wouldn't take much to improve customer service. It's simple. Don't roll your eyes at me, don't sigh loudly, maybe smile?

One further note, I had a representative in-store talk badly about T-Mobile's phone support, which really frustrated me, because those are the people I'm going to be doing business with, and this in-store rep thinks they're trash? Why did I switch to T-Mobile? So much negativity that it left me uncomfortable. And as a final note, I've been informed by a reliable source that your in-store security guard is treated like garbage by those unprofessional, unfriendly, and nasty in-store staff that I've also had issues with. Think about how you present your company. Your first priority should be your people. That means your customers, and your staff, even the goddamn security guard.

I'm going to do my business with T-Mobile at another location in the future. T-Mobile has stellar phone support from my experiences, and their plan costs are very consumer friendly. Spruce up your in-store staff's attitudes, create a positive atmosphere for EVERYONE inside, and maybe offer a better selection of mid range phones, like the Moto G5 Plus, ZTE Axon 7, and maybe you could even get a wildcard like OnePlus, or ASUS in your stores to provide true choice to your customers.

Thanks for reading!

 8 years ago (16-07-2017)

I've been a customer if tmobile for a little over a year and have been to quite a few locations and none of them compare to this store. The employees are all very knowledgeable at what they do and their customer service has always been top notch. 

 8 years ago (06-05-2017)

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