T-Mobile

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Address: Space N11a, 1350 Northridge Mall, Salinas, CA 93906, USA

Phone: (831) 444-7037

Website

State: California

City: Salinas

Zip Code: 93906

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

I swear, every time I've been in here, something goes wrong. Occasionally I'll get a good person who knows what to do and they're quite amazing at their job but most people I've dealt with in here keep trying to upsell me on things or outright stopping me from buying something until I accept the upsell. Case in point...

My girlfriend came in to buy an Apple Watch. They absolutely wouldn't let her buy one unless she added a new line *for the watch*. Which is absurd. They were trying hard through the entire visit to get her to add a tablet line, phone line, ANY type of line and they tried to bluff and say that she had to add a line to buy an Apple Watch. She thankfully called them on it and left. 

Why I'm giving this store 3 stars and not 1 as I normally would? Because this is an issue that plagues a LOT of T-Mobile stores. I've found very few that aren't like this. Kind of a shame really...

 9 years ago (21-06-2016)

The staff at this store are very excellent. Everyone was quick to help me out and explain the technical differences between the devices I was looking at. Both during and after the purchase, the staff were eager to thoroughly explain the workings of the phone, the workings of the service plan, and what additional service plans (for instance, insurance) were going to cost monthly.

After making the purchase of my new phone, an issue arose regarding a different store's mistake regarding my plan (I had gone to that other store to get my wife a phone and add her to a family plan with me, and instead, the family plan was created separately: I was paying twice). The staff at THIS store were extremely helpful, making calls to customer service for me and trying to resolve the problem. It was a fairly lengthy process to resolve that issue, but the staff were entirely patient throughout it all and clarified everything for me.

So. If you're looking at getting a new T-Mobile plan, or are looking to upgrade your phone, come here first, they'll hook you up!

*I just want to clarify, the issue I mention came up due to an error at a third party retailer, and NOT because of this store.

 13 years ago (04-09-2012)

Excellent customer service. Very friendly representative.

 10 years ago (06-07-2015)

belosidad 

 14 years ago (15-09-2011)

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Reviews, get directions and contact details for T-Mobile

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