T-Mobile

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Address: 288 W 200 N Suite 2, Kaysville, UT 84037, USA

Phone: (801) 593-6555

Website

State: Utah

Zip Code: 84037

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Reviews

I went in on 05/09/2017 for a new screen protector and had four customers in front of me. Having read previous reviews, I was nervous. However, the customer service provided and the care and attention to detail were above and beyond. Eddie and Malcolm were both assisting multiple people. Malcolm got to me within 2-3 minutes, helped me find the right protector I wanted, and then put it on my phone for me. Both he and Eddie were so pleasant and kind and helpful. In fact, they were so kind, I brought up that the location did not have great reviews for some reason. I was told there had been a change in staffing and they were working hard on improving. It was definitely noticed in my visit yesterday, and I'll definitely be back! Thanks!

 8 years ago (10-05-2017)

I was super impressed with the folks here.  I had several problems (none of them their fault) and they resolved them and helped me understand some cool features.  I also did an upgrade here and it was the best price I found.  The corporate store wanted another $75 more.  They have earned my Business.  Thank you

 8 years ago (31-05-2017)

We have gone to this location multiple times.  The staff has always been friendly and helpful.  They have always tried to get us the best deal possible.  They have not been pushy with us.  It takes time to get a new phone onto your account - it doesn't matter if you go to the location, another location or call customer service on the phone.  I don't mind waiting when the staff is kind.  I hope this store stays this way for a long time.

 8 years ago (21-04-2017)

In March my wife and I went into the store to switch from Sprint.  Long story short, we were told there was an awesome promotion where not only would we get a rebate for our phones but the equipment as well.  The equipment that was pushed on us (wireless chargers, a car charger, phone cases, screen protector, Sync Up) because it was all supposedly a part of this promotion.  We were hesitant and asked a lot of questions but were told all would be taken care of.  Turns out this was false.  We did get a rebate card that covered most of the cost of the phones but nothing else.  We went into the Station Park store which is corporate and they let us return everything and really took care of us.  They also told us that the Sync Up (which was supposed to be $10 a month) had been put on the highest data (6G) plan-without us knowing.  The representatives at the 200 N store were very nice, but we were very upset at the dishonesty and do not appreciate the headache it has been to get everything sorted out.  We will not be doing business at this store again.

 8 years ago (10-05-2017)

My wife and i have been to this location many times.  We always get greeted right when we come in.  Some times there is a line and I have no problem waiting for the ppl that get there first.  I am always helped asap and the staff although don't always know all the awnsers... they do take the time to find the awnsers I need ... thank you Kaysville T-Mobile for providing a great experience at a decent price

 8 years ago (26-07-2017)

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