T-Mobile

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Address: 6808 Race Track Rd Suite 806, Bowie, MD 20715, USA

Phone: (301) 464-4394

Website

State: Maryland

Zip Code: 20715

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Reviews

If I could have given lower than a "1", I would have done so. This must be one of the worst places with which I've ever conducted business. Undre is one of the only ones who seems to know what he's doing and understands the meaning of customer service. But the tone is set by the manager, Herb Vincent, who is undoubtedly the rudest business individual I've ever encountered.  He lies while trying to up-sell you and talks very fast as if he is purposely trying to confuse you into buying something you didn't ask for, and would argue later that he DID explain to you what you were getting.  That's his asinine strategy. The guy is extremely condescending, and always seems to be so damn busy that he usually only has a max of 60 seconds to talk to you. He tries to make customers feel as though they are a bother, and I believe it's because of an obvious sense of self-importance that he wants to portray. He seems to always be on some "important call" in the back causing him to seldom be able to talk to customers who need his help because of a lack of knowledge from his incompetent staff.

It's not like me to write a bad review on anyone and even less like me to name names. I've never done it before, but why T-Mobile keeps this guy around is totally beyond understanding.  I know they see the reviews throughout the Internet about how rude he is. He is also very patronizing of customers in front of others.  He seems to be someone who was given power and clearly feels as though he is a CEO-equivalent judging by his actions and attitude. I am in walking distance from his store, but I go out of my way to another one to keep from having to deal with him and most of his uninformed staff.  This store is unprofessional, and SHAME on T-Mobile for allowing the manager to get away with it.  It doesn't speak too highly of the company overall to tolerate such an offensive and ill-mannered leader unless, of course, they keep him because of his sales record.  He needs to go to some kind of customer-training class because he is a piss-poor representative of T-Mobile and needs to be replaced by someone who is humble and genuinely cares about customers more than his own illusory importance.

 7 years ago (02-10-2017)

Truth is a very abstract term here.  The staff will tell you whatever they think sounds best, regardless of reality.  The phone costs 400$?  They'll tell you it costs 300$ and charge you 400$ later.  Have a question about how the phone service works?  They'll tell you what you'd like to hear, and you'll figure out how it actually works when you get your next bill.  I've had interactions with T-mobile locations that are far better.

 8 years ago (06-01-2017)

This rating is for all of T-Mobile, from store level to customer service

I recently went to a TMobile store (the one in Landover, MD) to upgrade to a Samsung S8. I also inquired about adding my fiance to my account. She has a Verizon Samsung Note 5, and she uses it extensively to do essential parts of her job. I told the gentleman that I wanted to look into switching her from Verizon to TMobile and using her existing Verizon Samsung Note 5. He told me that wouldn't be a problem, he showed me how to do it, and he sold me both my Samsung S8 and a SIM card for my fiance's Verizon Samsung Note 5. 

What he did not tell me, and what none of T-Mobile's advertising or information states, is that the Verizon Samsung Note 5 will not work well on the T-Mobile network. I did not discover this until after they had already put me on a 24 month payment plan for a $750 phone and had us close my fiance's Verizon account. 

So I called them for assistance a few days ago. That is when several of their reps told me that her phone wouldn't work well on T-Mobile's service. I communicated to them that my problem was that this is essential information to my buying decision that they left out of the sales presentation. 

She now has been missing phone calls, texts, and emails essential to her job. I explained the issue to several TMobile employees including several managers. The only option that was repeatedly presented to me was to accept a lower quality phone for free or to pay TMobile even more money to fix the problem that their misinformation caused. This same solution was offered to me by several people from several offices. 

More than one employee even admitted to me that what I had experienced was wrong, but they were unwilling to make it right outside of me paying them more money or taking a lesser quality phone. They even communicated to me that if I did not choose one of those options, the other option was to close my account with them.

I have filed a complaint with the FTC and BBB, but due to their (T-Mobile's) "Buyer's Remorse" policy, in order to ensure that I got any money back at all for the phone (there is still some doubt as to whether they will even give me a full refund), I couldn't wait for "a response within 30 days" as described by the FTC and BBB. I had to send my phone in by yesterday. I am now going on my second day without my phone and the many services I use it for (work, navigation, emergency contact, etc.) while I wait for my new one to be shipped from Verizon.

 8 years ago (09-05-2017)

DO NOT GO TO THIS STORE. The customer service at this location is horrible. Very rude employees. The manager was the worst. The phone i wanted to get was out of stock. First off if you are running a promotion on a phone make sure you have that phone fully stocked. They told me to go to the store in odenton. I asked them if they could call up there and see. If they have it in stock. They did make the call but acted if it was going to kill them. After a few minutes of trying to reach them there was no answer, they were calling the wrong number, the manager said its not there problem and they arent going to keep trying.

 8 years ago (07-03-2017)

Poor costumer service... we ask questions to verify and clarify our plan and not to annoy your so KIND and RESPECTFUL staff...
Your actions and gestures speaks louder than words!!!

 8 years ago (22-02-2017)

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