T-Mobile

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Address: 9972 Bolsa Ave Suite 104, Westminster, CA 92683, USA

Phone: (714) 263-0337

Website

State: California

Zip Code: 92683

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Reviews

Employee was either not informed or did a bait and switch on purpose.  My mother in law came to get the free clear stadium bag per their T-mobile tuesday deal on the app.  The representative told her has still has the bag but she would have to buy a bluetooth speaker to get it.  She called me after she couldn't get the rep to honor the T-mobile tuesday promo.  I told the rep that there was no fine print requiring any purchase to get the bag.  The rep read the info on the app and even clicked redeemed on it.  He even admitted to the app not saying anything about having to purchase for the promo to apply, but he kept telling me their system at the store requires it.  This clearly is not the case as I was able to use mine to get one for the mother-in-law at another store without having to scan anything.  The rep at another store was handing them out as folks were clicking redeem on their phones.  This is poor service that wasted her time, my time, and her ability to get the bag since the employee redeemed the coupon on her app but did not honor it.  POOR POOR SERVICE.  Either he was very ill informed or the policy of this particular T-mobile store was set up purposely to create a bait and switch from this promo.  Will not be going here for any of my services again as I do not trust them to be properly informed about other service or honest about policies.

 9 years ago (26-09-2017)

I bought my new phone here and the service was ok... the staff took wayyyy too long to do their job

 9 years ago (14-04-2017)

Just switched cell phone providers from AT&T to TMobile, customer service was awesome, thank you Jon and Kelln, able to get three new phones, kept my numbers from old provider and my service is half the price!! #Winning

 10 years ago (08-12-2016)

Great experience, as we had changed from VZW to T-Mobile. Had great employees, very kind and relaxing. This place is definitely recommended!

 12 years ago (03-07-2014)

Quick services

 9 years ago (06-04-2017)

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