Taco Bell

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Address: 2602 Auburn St, Rockford, IL 61101, USA

Phone: (815) 965-7445

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State: Illinois

Zip Code: 61101

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Reviews

Food very good but slow service

 8 years ago (11-07-2017)

I visited Taco Bell location 032097 at 2602 Auburn St in Rockford IL on 6/20/17 and received very terrible service. I did have a large order with some customization so I went slow so the guy (who sounded like it was his first day working in fast food) could keep up. According to my receipt his name was Antonio H. My order was for 1 naked chicken box with the crunchy taco substituted for a soft taco, add sour cream and a diet Pepsi no ice. 1 burrito supreme and 1 chicken chalupa. 1 chicken quesadilla. and lastly a combo, 2 chicken chalupa supreme with the crunchy taco substituted for a soft taco, add sour cream and a Baja Blast no ice. When I pulled up to pay they noticed I had 3 drinks on my order, from what I heard it sounded like he put a large Baja Blast on my order instead of modifying the existing drink to have no ice. The manager asked me if I wanted the extra drink, or if I wanted a refund. I asked for the refund. The manager was able to issue a refund for the extra charge, however did so with an attitude. She acted annoyed that she had to fix the order and issue a refund. When I got home, the real surprises began. First the receipt that was given to me was for the refund they processed. I did not get one for my actual purchase. On top of that, almost half the order was messed up. The one soft taco in the box meal had sour cream, the burrito supreme had sour cream, however the two chicken chalupa supreme and the other soft taco did not. Both of the chicken chalupa supreme that did not have sour cream also did not have chicken; they were both beef. The quesadilla was plain cheese; it was supposed to have chicken on it. This is not the first time orders I have placed at this location have been messed up. I would say my overall order accuracy at this location is about 25% of the time they get it right. This is terrible service and I would not recommend this location to friends or family.

 8 years ago (21-06-2017)

Average on wait times. Good stop otherwise. 

 8 years ago (27-07-2017)

The food is cold n never looks like the picture n the staff is rude

 8 years ago (18-05-2017)

Great service, very clean and food was great !

 8 years ago (07-07-2017)

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