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Tacoma Roofing & Waterproofing

  1. Washington
  2. Fircrest Roofing Contractor
  3. Tacoma Roofing Contractor

Reviews, get directions and contact details for Tacoma Roofing & Waterproofing

Address: 7006 27th St W e, University Place, WA 98466, USA
Phone: (253) 472-3484
State: Washington
Zip Code: 98466


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Reviews
**Update** After my comments Tacoma Roofing & Waterproofing contacted me and wanted to make things right. They have sent their best roofers to make the repairs and the manager has personally verified the work. I originally gave them a one star review but because they have made things right I have changed it to a three star. Original Post I recently bought a brand new house that had its roof installed by Tacoma Roofing & Waterproofing. To say I’m disappointed would be an understatement, since the purchase of our home (about 2 years) we have had three significant issues with their roof. The first issue happened during a mild storm, I had 2 shingles blow completely off the roof. The second issue we had was with the shingles along the roofs edge had begun to separate from the roof along the gutter. I called Tacoma Roofing & Waterproofing to come out and fix both issues with the shingles. I found the receptionist to be very polite and I will say they did responded in a timely manner. However, when the roofer showed up I requested prior to starting any work that he provide me an assessment of the damage and an estimate of the repair. I never received a phone call so I assumed the repair was covered under warranty. Two weeks later I received a $350.00 bill in the mail for the repairs. I called the office and complained about not receiving an estimate and that they performed the repair without my consent. The manager apologized via the receptionist and waived the bill. With that all said you could only image my frustration when we discovered last night that we have a leak in our roof and water has begun to run down my walls. I have another roofing company scheduled to come out to asses my two year old roof and make repairs as needed. I wouldn’t recommend this roofing company to anyone and wish we could give negative stars, better yet a black hole.
10 years ago (24-12-2016)
They came right out and gave us a great quote for our flat roof that was leaking. We had received two other quotes and were very impressed with Tacoma Roofing's professionalism. I would recommend them for your flat roof. Lupe and Allen were great to work with!
11 years ago (03-09-2015)
I had three leaks on my roof and called Tacoma roofing. Talked to them on a Mon and told them of my problem and they said they would contact me when they had someone available later that day. I told them I did not get off work till 3:00. Never heard from them that day. Got a call the next day saying they were at my front door. I told the person that was calling that I had told them the day before that I did not get off work till 3:00 and there was no one home. So they sent the crew away. 5 min later I got a call from some guy that said that they were at my door again and I told him that there was no one home till 3:00. Then I told him I could call my neighbor and she could let them in. I called my neighbor and told her to let them in and she said that here was no one at my house so I call him back and ask him what was the address he had and it was the right address but I told him there was no one at the house. Then he told me that he was not part of the crew and he would contact them and call me back. Never heard from him the rest of the day. Next day my neighbor called me and said the roofers were at my front door again. So she let them in to look at the problem. This was suppose to just be a evaluation of the problem BUT not to fix the roof with out my approval. To my surprise I got a call the next day from two of my neighbor saying that the roofers were at my house again for the third day in a row! I called them and told them that there crew had been out yesterday and had already fixed it? Very bad communication between there people. They told me the first day that I called it would be $390. And if it took longer it was go up. Well they were there a hour. I got my bill and it was $492.75!!! The funniest thing about this experience with this company is that the roof still leaks in all the same spots!! I have called them twice. But not heard from them? I no this is a very long review but just wanted to get my point across that this is not a way to run a company. I would not recommend this company!!
11 years ago (29-12-2015)
My mother recently had her home re roofed by Tacoma roofing and waterproofing. She is in her 80's, a widow, and living an extremely meek life with little income. She had a leak over her bedroom window, that poured down her side wall. They had a technician look at it and told her that she was in serious need of a new roof. She was devastated! she had no idea how she would afford a new roof. Tacoma Roofing and Waterproofing not only gave her an EXCELLENT price quote, they set her up with the ability to make payments she could afford. The workers came in at 8:30am and were done before noon. They tore off her exsisting roof, hauled it out, re roofed, cleaned the windows, cleaned up the yard, and were gone before she could even notice. The roof is beautiful and she is so grateful! Thank you Tacoma Roofing and Waterproofing for not only an excellent new roof, but also a fantastic experience! Truely the best experience we could of ever hoped for!!
12 years ago (25-03-2015)
I hired Tacoma Roofing & Waterproofing to clean my cedar shingle roof. They sent a crew who cleaned the entire roof by hand -- without power equipment. They were careful, thorough and cleaned up after themselves perfectly. The owner said I would be amazed at how clean my roof would be but I thought that was exaggeration. It wasn't! They did a spectacular job and I could not be happier. If they clean a roof this well, I can only imagine what a great job they do replacing roofs. When its time - and hopefully not too soon!-- I will call Tacoma Roofing & Waterproofing for my new roof. In the mean time I have a great looking, clean older roof. I highly recommend this company.
15 years ago (30-06-2012)
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