Taxi One of Des Plaines

Reviews, get directions and contact details for Taxi One of Des Plaines

About

We can take you to the airport, to work or play, to the casino, the doctor or the dentist, shopping and more. Going out for a night on the town? Remember, don’t drink and drive, choose TaxiOne as your designated driver.

Address: 570 Northwest Hwy #9, Des Plaines, IL 60016, USA

Phone: (847) 829-4663

Website

State: Illinois

Zip Code: 60016

Update Info

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Reviews

They are the best in town. Enjoy their Taxi song when you call their dispatch number. I moved in Des plaines about a year and used their service few times and it's a very reliable Service as I use only for going to airport. They also offer twenty percent discount on your return trip. It's a decent deal.

 8 years ago (15-10-2017)

The taxi was not a taxi but rather private car much like uber. They did not show up on time. 40 minutes late. The guy showed up in his pajamas and we called 3 times otherwise I don't think he would show at all. If I could give them negative stars i would.

 8 years ago (12-11-2017)

EDIT: OK, so the first driver completely blew me off.  Scheduled for a certain time, still making excuses and "five more minutes" more than an hour later.  Blew off steam by screaming at their dispatch.  Yes, drivers are independent contractors, but driver actions reflect on the cab company as a whole.

Dispatch said he was "going to fire this guy".  Not sure if I believe that or no.  However, he did promise to "send [his] best guy" to come fetch me, and he would be there in five minutes, which he was.

Apparently, either the dispatch corroborated stories with the driver, or it's true.  My driver told me when he was called from the break room, dispatch (who is apparently the BOSSman there) was screaming at a driver.  Dispatch (Steve, the BOSS) explained to me over the phone that the driver who blew me off had done this before to a customer and that he was cheesed because it's hurting his business (he's right, that kind of thing hurts business).  Seeing as how a driver has no need to lie, I'm tending to side with Steve, the BOSS.  

Now, I did have to pay full meter, but I did give a very generous tip.  As much as I would have liked something financially, I understand that the drivers do work for themselves in the end, although they could have done something like I pay half meter or something, and they will work something out with the driver for a credit on his car lease or something.

Clearly, the lesson here is schedule your cab (in general) WAY before you need it, like an hour before).  I scheduled mine about 15 minutes before I needed it, figuring I'd give the guy a 5-10 minute window to be late.  (I called in my reservation more than 12 hours prior, to differentiate between "schedule", meaning the time he needs to be here, and "reserve", meaning the time I called to place my order).

So, in the end, they did make the situation "right", even though (in my opinion), they could have done more, so only 3 stars.  That rating may be revised upwards later if I ever need a cab again, and they come through.

 8 years ago (20-05-2017)

Kudos! Great Customer Service. Dispatcher was cool.

 8 years ago (14-11-2017)

I am from City of Des plaines and i recommend  this company. I am using them past five years. They also accept vouchers which is great. Go for it!

 8 years ago (03-06-2017)

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Taxi One of Des Plaines

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