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Tennessee Department of Human Services for Sullivan County - Bristol/Blountville Office

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Reviews, get directions and contact details for Tennessee Department of Human Services for Sullivan County - Bristol/Blountville Office

Tennessee Department of Human Services for Sullivan County - Bristol/Blountville Office
Address: 2193 Feathers Chapel Rd, Blountville, TN 37617, USA
Phone: (423) 279-9164
State: Tennessee
Zip Code: 37617


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Reviews
I cant get the case worker I was assigned to answer or return a call. I applied for snap benefits in Sept . I was approved for emergency benefits. She explained what documents I needed to bring. I returned the documents in 3 days. I was approved for 2 weeks worth of assistance in Sept and was told the amount I would get starting in Oct. Yet I recieved nothing! I started calling my case worker, the office, and leaving messages for both my worker and dhs office. Ive recieved no return calls. Ive went to the office 2 different times and they say our benefits are being processed and it should only take a day or 2. I have left countless messages explaining to my caseworker that I did not receive my benefits and asking if she needs anything else from me and she will not respond by letter or phonecall. She did have time to update her recording on her voicemail to inform me she will be out of the office from the 13th to the 23rd. So she won't be able to assist anyone until she returms. Meanwhile someone who hasn't recieved food stamps in a very long time desperately needs them and has needed them for months now. I have 2 kids at home and shouldn't have to worry how im going to feed them their next meal. Im going down there Monday (again) and that makes 3 weeks I've went without benefits after being approved Sept 12 for "emergency" benefit &normal benfits starting Oct. It's hard with no income other than money for rent& bills, to take money out of rent to buy groceries. My teenage son is hungry constantly. I believe this should be looked into. Government employees are being paid to do a job they arent doing and letting some kids go hungry simply because they didn't take care of something at the office. I'd get fired if I didn't complete my task at work. This is crazy.
8 years ago (21-10-2017)
Horrible experience!! Call and call no answer....skipped an entire month of benefits. Impossible to get hold of an operator muchless your case worker. Its like every single worker there is always busy at the same time. Ive been in the office they hold conversations with each other while phone is ringing and even had one woman at the front answer her cell phone while working with me. No concern or respect for the people coming in needing help.
8 years ago (20-06-2017)
They are very nice and helpful on anything thats needed.
8 years ago (29-09-2017)
Assigned case worker and have been calling her everyday since Tuesday and left voicemail with all info and gotten no response and she doesn't answer her phone. Found this to be true of everyone in the office apparently. Tried calling number provided here and waited thru that long slow recorded voice at the beginning only for someone to not answer the phone. All I need is to know whether a fax came thru and with a newborn at home with colic I can't go to the office in person. This has been an awful experience and i have never had such an issue getting a hold of someone like this in the past. Just sad on their part.
8 years ago (21-04-2017)
I completely agree with you Jordan! Exactly the same thing happened to me, all I need to know was if the got the papers I faxed to them. I faxed them 3 different times! Finally i talked to someone in Carter county "who actually answered the phone" and she let me fax them to her just so i could make sure they was goin thru. Well I called the blountville office today and someone finally answered. THEY CLOSED MY ACCOUNT! She said they just closed it on the 8th and they fax they finally got was the last ones i sent which they received on the 10th!! Complete BS I think.. I did everything I was supposed to do, they need to do their jobs!
8 years ago (12-05-2017)
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