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Texas State Optical

  1. Texas
  2. Port Arthur Doctor

Reviews, get directions and contact details for Texas State Optical

Address: 8700 Central Mall Dr, Port Arthur, TX 77642, USA
Phone: (409) 722-6141
State: Texas
Zip Code: 77642


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Reviews
I personally stopped in to their office, told them I was coming in from Arizona and wanted to check and see if they took my insurance. They told me yes they did, I asked them to make sure, cause I didn't want to make an appointment if it wasn't going to be covered. They said they did take my insurance, so I made an appointment for two days later, giving the ample time to check and see if they accepted my insurance and call me back if they did not. They never called me back to say they did not, so I went in for my appointment. I had my eye exam and then they come to me and tell me..we don't accept your insurance you now owe us the full amount of the appointment. I told the DR that was examining me at the time... what is this?? I did ask them to dbl check and make sure they took my insurance, they did tell me they did multiple times, what they never bothered to check? I would not have kept or made my appointment if they had told me in the first place that they did not accept my insurance. He said he would take care of it and not to worry, so I didn't worry and things seemed to be taken care of until several months later when I received a bill for the full amount of my appointment. When I called in to ask why I received a bill, and I explained what the Dr had told me and what had happened, the billing lady got real snotty with me and said if I didn't pay it they would just send it to collections. Now at the moment my credit score is 720, so her attitude that I need to pay for the mistakes made by people working in that office really upset me... but I still didn't yell at her, the fact that she wanted the money in 1 day was also laughable but upset me even more, and I still didn't yell at the woman on the other end of the phone. I did state that it is not my responsibility to babysit her employees to see that they are doing their job. I did tell you I was coming from out of state and that you needed to double check that you did accept my insurance, it is not my fault that they were so greedy that they didn't not bother to check and see if they did or did not take my insurance, even though they had plenty of time to do so. It is not my fault that they don't know enough to make sure an out of state customer's insurance will or won't be usable in there office. And I am on social security disability, so I have a very small income, and I do not have extra money to pay out to people that have no ability to do their jobs. And I don't believe it is my responsibility to pay for the mistakes of people working in this office, It WAS THEIR RESPONSIBILITY to check my insurance to make sure they took it, not mine, as I would have no way to do that.THEY DID NOT check it at all!!! They should have been able to tell me BEFORE my appointment that if I continued with my it I would owe them money because my insurance would not cover it. As far as I am concerned, they are no better than a common thief. They are trying to steal money that they don't deserve, because they did not do their job, hell they didn't even give me my glasses prescription, so I can't go someplace else and get my contacts either.
14 years ago (06-03-2013)
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