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The Alpenhaus Restaurant

  1. Connecticut
  2. Connecticut Food

Reviews, get directions and contact details for The Alpenhaus Restaurant

The Alpenhaus Restaurant

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The Official Page for the Steinbock Tavern at The Alpenhaus Restaurant.

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Serving authentic GERMAN AND AMERICAN FARE, BEER AND WINE, STEAKS AND SEAFOOD. Weekly activities like TRIVIA NIGHT Tuesday and Wednesday night, KARAOKE NIGHT every Friday. Check out our website at www.alpenhausct.com

Address: 59 Bank St, New Milford, CT 06776, USA
Phone: (860) 799-5557
moc.tcsuahnepla@aleunam
State: Connecticut
Zip Code: 06776


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Reviews
Very slow service. Dirty silverware. Fighting and foul language coming from the kitchen. Porter smelled like marijuana, waitresses were pleasant, however the "owner" a chubby blond woman had nothing but disdain for her staff. Mumbling under her breath, and flat out screeching at the staff one out if eye line. The one friendly kitchen member that was there for a long time seems to be gone. Which is unfortunate, as her bubbly personality and big bright smile breathed life into an otherwise dull drab overpriced restaurant. The new menu leaves a whole lot to be desired! The portions got smaller as the prices got larger. Our table of 5 recently sent 3 out of 5 orders back to the kitchen, and one was sent back twice and still came back wrong. Leading to a lack of appetite, and a trip up the street for a slice of pizza. With all the things that went wrong, there wasn't even an attempt to make "good" on our bad experience. No discount, or free dessert even. When asked to have food wrapped to go.. We then waited 37 minutes longer for a container to arrive. We did our best to leave a fair tip, as our waitress tried her best. But overheard the blond female owner make the comment "Good, now we might get less bitchy asses in the seats" I for one can say I have zero intentions of returning to the Alpenhaus. If I want to have a crappy overpriced meal served by someone who is being bossed around and belittled, and have to listen to foul language coming from the kitchen by some woman that smells like she has been marinating in a vat of booze.. I will microwave a TV dinner and watch "Hells Kitchen"! Save yourself $45 per person + and go somewhere else!! Besides, most everything on the menu tastes the same, its greasy, overly spiced, and isn't true German food! It almost has a Hispanic flare! I give itx5 thumbs down! With the exception of the wait staff!! Signed, Disappointed German. P.S. My Grandmother was German. She would highly disapprove of the feeble attempts!!!
10 years ago (26-02-2017)
This review is a direct response to one M. Knapp's running commentary, who had nothing but rude things to say which, if read w/even a modicum of familiarity w/the restaurant (or any, really), immediately became obvious as fabricated. To be fair, as a past employee of Alpenhaus I've some bias, but at the same time I quit a good while ago. So while some might see this as unprofessional, I do not write this as that employee but, rather, as someone w/actual insight to the inner workings of the restaurant who still visits on a semi-regular basis: so as a knowledgable guest. Firstly, w/regards to the food: as a German who has grown up eating Bavarian specialities homemade by their Bavarian mother, &who lived in Germany for years, I can assure you that the food is authentic & true to taste. Is it as good as Oma's or Mutti's? No, but I would've been incredibly surprised if it were. Still, it is true to its origin, made w/good quality ingredients (antibiotic & hormone free meats), & just generally very tasty. Traditional dishes like sauerbraten, schnitzel, & rouladen, spätzle & apfelstrudel, are made from scratch & served w/care. Not quite sure how one would interpret such meals as being "mexican" unless one was lacking a repertoire of flavors varied enough w/which to make an informed decision (or simply efficiently functioning taste buds)... I mean just. Seriously? Secondly, as a person w/waitressing experience myself...if the waitstaff are so miserable, working under a "chubby", "boozy" manager, I'm sure they would leave. Honestly, such ad hominum attacks are incredibly immature in their attempt to discredit the restaurant & its owners/staff. I've waitressed for many years at various establishments, & from my own experience I know that chaos & a little bit of strife are common to restaurant work (& sometimes even more than just a little). But I've never witnessed any waitstaff get "shrieked" at in front of guests & was never treated as such myself; nor have I seen any managerial staff treat guests w/anything less than genuine hospitality. To claim otherwise is just a plain lie. Alpenhaus prides itself on its strong relationships w/clientele, & it is for that very reason that they've such a strong base of regulars. Was everything always perfect when I worked there? It would be naive to claim as much, but rest assured that any friction was normal: it came as a result of working in a hectic, stressful environment, was never meant personally or maliciously, & was always quickly resolved. In other words, Alpenhaus is just like every single other restaurant currently in existence. I also find it incredibly hard to believe that the kitchen would face so many issues w/so many dishes but all at only one table... if a kitchen is having a bad day, the entire restaurant will reflect as much w/multiple poor reviews -- not just one. One that, I might add, seems to focus quite heavily on kitchen staff. Which is perplexing as back of the house does not interact w/front of the house, especially not in the middle of dinner service. There is simply no time, & unless a guest specifically asks to speak w/the (head) chef then there is no interaction, & it's rather ignorant to imply otherwise. Not only that, but any full-time kitchen will have alternating staff, so one employee will not have that huge of an impact w/their presence/lack thereof (unless a head chef) -- at least not on food. Certainly on timing, as things slow down w/any major changes, but quality will remain the same under the HEAD chef... This leads me to question the true intention of said reviewer's original comment, but I digress. Is Alpenhaus perfect? No. But does it try to be? Yes. And does its managers, owners & staff deserve such a rude, false review written out of bitterness? Certainly not. Aplenhaus is a fun place to eat w/a friendly atmosphere, lovely waitstaff, & great food. I think M. Knapp needs to work on not being so translucent in their intentions, & I hope anyone considering Alpenhaus discounts their review for what it truly is: so etwas von unverschämt.
10 years ago (12-03-2017)
Excellent food, attentive wait staff and engaging owners Manuela and Jeff, made for a wonderful experience.
10 years ago (12-03-2017)
Not our taste in flavors but if you love German it would be a go to place friendly knowledgeable staff and good selection
10 years ago (29-01-2017)
Great service,you can see their effort. Great food , incredible flavors, potato leek soup, wow, Hungarian goulash, ahhhh, going to be the meal every time for me!!
10 years ago (21-01-2017)
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