The Cafe

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Address: 701 West Ocean Blvd , Long Beach 90831, CA, US

State: CA

City: Long Beach

Zip Code: 90831

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Reviews

If I could give zero stars I would. My family and I planed a weekend getaway for my sister 21st birthday!  We we’re all excited and ready to check into our hotel. When we arrived at 10:00pm we were told that they were short on cleaning staff and that they did not have a room ready for us. We had to wait for the cleaning crew to clean a room for of for about 2 hours. When we finally got to our room it was poorly cleaned and smelled like smoke. In addition we did not get the dune queen beds to paid for but 2 full size beds. The manager Ashley was nice and tried to compensate us but in my opinion it just was not enough. To me there is no excuse good enough for there not to be a clean room ready for guests especially by 10pm. My family and I only stayed one night and had a very early day ahead of us so we didn’t complain any further. But our experience here was extremely disappointing and we will never stay here again. The beds was uncomfortable, the room decor of falling apart. The mini fridge is broken, the shower was stained yellow, the bathroom floor did not look like it had been mopped, there was water damage in the ceiling, and overall the room did not feel sanitary or safe. To any guest looking to say at this hotel I recommend looking for another hotel.

Had a very pleasant experience. Alex and George were extremely friendly at the front desk. The Enclave had good food and sell Starbucks on premise. Had a refreshment bar that was well stocked in the lobby.  The 11th floor had a pretty view.  Would recommend this hotel to anyone staying in the area. Even the parking was convenient once I found the self park garage. Getting on the 710 north to leave was a breeze.  Rooms: Room was clean, had a mini fridge and safe  Walkability: About a 15 to 20 minute walk to the Convention Center.

Hotel has a nice presence as you first enter, and the bartender Bobby was awesome. But the room wasn't as clean as expected and the bathroom had broken fixtures. Pretty much not taken care of. Windows were dirty. We asked to move rooms and the front counter said there were no more rooms but when I checked online there were rooms available. Enjoyed our stay with our friends.

Booked for two nights in July 2022 for an event in Carson since accommodations in Carson were limited.  I arrived to check in after 8 pm and the front desk was very busy. I had to wait at least 10 minutes. Attractive front entrance and lobby. My room had a great view but was dated and worn. Not well maintained. They have a decent sized fitness center.  Great location! Short walk to the waterfront.  Nearby activities: The Pike, Shoreline Village, Pike Outlets, Aquarium of the Pacific and more  Walkability: Short walk to the waterfront

One night stay on July 4 was a bit over priced for what we got. We payed close to 300 dollars for one night per room we got 2 rooms. Even though we booked online, once we got there they kept charging different fees. We were not explained what those fees were about so we had to keep on asking. Even though we asked we were not given exact numbers. The clerk at the reception Sari had an attitude the whole time. It seemed as she did not want to be there. We booked 2 rooms with 2 queen size beds, but once we got there they switched it to one room with 2 queen size beds and one with only one king size bed. They tried to accommodate, so they brought a rollaway bed into the room. The lady that brought it was nice, but the bed and blanket were dirty it had a whole bunch of hairs on it. As far as the hotel goes, it has a beautiful reception area, but the rooms smell bad, are dirty and old, and one can easily tell that they need renovation. The queen size bed frame was missing a chunk of wood and the ceiling had multiple leak marks. Overall I would never stay at this location ever again.

First of all the food servers are bartenders are amazing!! They were sweet, accommodating and apologetic. I arrived at 4pm normal check in time. Room not ready til 6pm but tried to give me two double beds. It’s just me. I booked a king room. Also, I had to order dinner while waiting. Food service gave me marinara for my calamari. That’s interesting. The bar was out of lime juice, and a lot of other essential mixers and alcohol. Strange. Anyway. I’ll never stay here again. Junk.

Not sure what happen with first review. But came into the lobby it is very beautiful the staff was very friendly and helpful. Want to give a very shout out to Rene and Maria the shuttle drivers!!! Both were super nice, infomative and super cool!!!! Maria took me to a nice place on the area to get my nails done. And Rene came back to get me and took me to get something to eat. Our conversation was fun and loving!!!!! My stay overnight was amazing!!!!

Absolutely loved our stay here!  We were immediately impressed with Daniel ‘Danny’ at the front desk.  Personable and professional in every way!  Later that day we had a similar positive experience with Esme.  Our rooms were exquisite, beautifully maintained with nice views.  The next morning the breakfast buffet is worth every penny!  One of the best you’ll find anywhere.  Management there is doing something absolutely right - and they’re hiring the right staff to represent this top notch hotel.  I can’t wait to return in the future.

I absolutely loved the the greeting my husband and I received when checking in. There were two wonderful gentlemen Alex and George who really knew their stuff. When asking for nearby restaurants they were able to suggest just what we were looking for. Customer service at its best... Thank you Hilton for knowing what the front end needs. People with great personalities and very welcoming. We will difinatly be back to stay at this beautiful hotel.

This was a great start to an adventure, starting a cruise. Alex and George were excellent at check in offer help and information. The food and service was excellent. The business center was helpful with printing our luggage tags. Check out was seamless including the use of a stapler. Room was comfortable.

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