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The Canine Spa Pet Hotel & Cattery

  1. California
  2. Cathedral City Veterinary Care

Reviews, get directions and contact details for The Canine Spa Pet Hotel & Cattery

Address: 68766 Perez Rd, Cathedral City, CA 92234, USA
Phone: (760) 328-0876
State: California
Zip Code: 92234


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Reviews
Horrible experience. We have boarded our two dogs a couple times before, overnight, with no apparent issues. This time we ended up boarding them for 3 days total after we were delayed getting home from our trip and could not get there by 5. The next morning my partner picked up the dogs shortly after they opened, and was rudely pushed out of the lobby with the owner screaming because she said the other dog in the lobby was dangerous. She should not have brought the dogs out if that was the case and shouldn’t treat a client like that. The dogs were absolutely starving when they arrived home.. a later car revealed that they had not been fed because of the delay picking them up. Our little one is sick now too, needless to say we will not be back. Edit: In response to the owners response. Firstly, the reason for public forums and reviews are so the public is informed so they can avoid situations where there might be issues with a business. This was poor and unprofessional handling, you are not new at this industry and if the dog was dangerous and already in the lobby you it shouldn’t matter “if” the dog would go off the rails or not - efforts should be made to protect any other dog by waiting for the lobby to be cleared. Also as for feeding I can understand the morning of, but when I called the person I spoke with said they would be fed and taken care of since we could not make it and obviously that did not happen. So, you can say what you like, but name calling and deflecting does not paint you or your business in a better light, it just further proves why we will not be back and will tell those that we know to avoid your services.
8 years ago (19-07-2017)
We've been bringing our Australian Shepard in for almost a year, and he's always enjoyed his long weekends at the Canine Spa! He can be a little bit of a pain, but everyone always comments on how much fun they have playing with him. He comes home happy, and tired from playing so much! Many thanks! I love knowing that he's in good hands!
8 years ago (11-05-2017)
Totally understanding of my dogs poor temperament while grooming and I will be back if we are ever in town again.
8 years ago (15-06-2017)
Do not trust!!!Do not trust!! Odd, I've never talked to penny about you. I do however have a friend who boarded her dog there and when she picked up her dog it acted out of it and slept for a long time and it's odd that someone else also mentioned that in the reviews.
8 years ago (18-05-2017)
Truly the best. They give special care to my elderly dog and are highly professional.
8 years ago (03-05-2017)
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